Field Support Engineer

Job Title: Field Support Engineer Location: Houston, TX (Home-based when not in the field) Hours: 8:00am - 5:00pm Mon-Fri FLSA: Non-Exempt Salary, Full-Time, Direct Hire A leading provider of Surface Mount Technology (SMT) equipment is seeking a industry experienced Field Support Engineer. This Houston, TX-based position primarily supports local client sites while working from a home office when not in the field. The company offers a comprehensive six-month training program for new hires to learn its products and core concepts. Up to 75% of the role involves field service within the Houston area, with occasional out-of-state travel as needed. Responsibilities: Serve as a technical liaison between customers and the company's engineering teams. Diagnose and resolve complex mechanical, electrical, software, and process-related issues. Troubleshoot industrial machinery and software at customer sites. Provide on-site and remote engineering support to minimize customer downtime. Assist clients with network configuration and administration, including the setup of Windows and database servers. Document service activities and maintain detailed service logs. Conduct customer training on the company's software products as needed. Deliver services in accordance with company policies, procedures, and service manuals. Escalate technical issues and recommend improvements to support quality standards. Qualifications: Prior experience in Surface Mount Technology (SMT) is required. Bachelor of Science required; a degree in Mechanical, Electrical, or a related Engineering field is preferred. Basic knowledge and hands-on experience in mechanical and electrical systems. Previous field service or customer support experience. Basic knowledge of Windows OS and networking concepts. Willingness to travel up to 20%. Valid driver's license and reliable transportation. Benefits: Health Insurance (Medical, Dental Vision), Holidays, 401K, Vacation, Tuition Assistance, and Bonus About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.