Senior Customer Asset Management Specialist

About UsRB Global (NYSE: RBA)RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.About The TeamOur sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments.You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers.Job DescriptionThis role SME for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.ResponsibilitiesApply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processesAssist your Supervisor or Manager in projects as they come upServe as a peer role model in reference to attendance, knowledge and problem solvingWork with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processesInform & and enforce Terms & Conditions to customersReview asset situation and recommend next steps including relocation and abandonmentReview Site Management Specialist’s escalations and determine best path for solutionDevelop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directlyProvide recommendations on process updates/changes to SupervisorSME for Site Management SpecialistPresent solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issueCoordinate with other departments to ensure customer satisfactionFlexible and willing to perform other tasks as assigned Qualifications 3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processesComputer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilitiesHighly organized and able to concurrently handle multiple tasks and projectsFlexible scheduleAbility to work evenings, weekends and stat holidays as requiredMust be fluent in English, both written and verbalSpanish and French an assetWork both indoors and outdoors year-round, and climb on and off large equipment and trucks