Customer Experience Program Manager II - Windows Cloud

Overview In this role you help accelerate Windows in the cloud by engaging with strategic customers, gathering engineering insights, and influencing product priorities. You work closely with engineering, product management, and partners to enable deployment ecosystems and improve Windows 365 and Azure Virtual Desktop experiences. The position blends customer empathy with technical context to unblock adoption and shape the product roadmap. A meaningful hook is the opportunity to drive real product changes for large-scale enterprise deployments. ResponsibilitiesInfluence product roadmap using enterprise customer insights to guide future directionTrain and enable the deployment ecosystem and drive investments for scalable deploymentCollaborate with internal and external partners to align business and technical requirementsBuild and maintain strong relationships with business decision makers and IT leadersIdentify product gaps and advocate for customer-centric improvements throughout the product lifecycleEngage with customers across the Americas region to unblock adoption and collect engineering insights Key requirements2+ years experience in engineering, product/technical program management, data analysis, or product developmentBachelor's degree in a related field OR equivalent experienceKnowledge of Microsoft 365 endpoint/desktop management and Azure technologiesWillingness to travel ~25% and work on-site at customer locationsAbility to communicate value propositions to engineering teams and executivesRelationship building with customers and internal teamsCross-functional collaborationEffective communication and storytelling with technical and non-technical stakeholdersWindows 365IntuneMicrosoft Endpoint Manager