Duty Manager

Location : Rochester Posting Date : 13/10/2025 The Job You are responsible to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. Requirements Meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests Handle VIP arrivals Manages security issues and any matters concerning guests' conduct in rooms or public areas. Assists in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations Gather feedback and analyses market/industry trends and potential customers to suggest Supervises and guides the front office team and coordinates the team's work schedules.