Call Center Representative

*This role will be onsite Dunwoody, GA for training for two months, and fully remote afterwards***Role is starting first week of July**Role is an ongoing contract*Role can pay $17-$18/hr based on YOE*Job Description:Our team of Customer Care Consultants handle more than 15,000 calls a day and are available to assist customers Monday-Friday 8 a.m. – 5 p.m. for general inquiries. We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy, and loyalty. Skill development, coaching and mentoring is paramount to our culture. Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence. On a typical day, consultants may have the opportunity to help customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations.Must Haves:Make a personal connection with external and internal customersHave a friendly attitudeExhibit strong decision-making skillsHave a “Problem Solving” mindsetPossess exceptional verbal and written communication skillsResourceful and empatheticTakes personal responsibility for learning and supporting business objectivesA positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort.Some of the key focus areas that are necessary for this role includes:EmpathyCustomer FocusedCommunicationReliabilityFlexibilityDay-to-DayIn our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:Process service orders, emergency outages and billing inquiriesInitiate transferring and disconnection of electric serviceInform customers of efficiency programsCollectionsProducts and Services