Engineer, Field Service- "I & II"

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 75% will be required for this role.Job's mission:As a Engineer I, Field Service, you will help support ASM's advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field.As a Engineer II, Field Service, you will take the lead in supporting ASM's advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high-tech fab environments. You will troubleshoot complex, multi-factor issues, guide less-experienced engineers, and provide insights that directly influence tool stability and next-generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world.What you will be working on:Engineer I, Field ServiceInstall, maintain, and repair ASM semiconductor equipment at customer sitesTroubleshoot tool and process issues using diagnostic tools, schematics, and structured methodsDeliver clear, timely, customer-focused support with a safety-first mindsetDocument work performed and support updates to service proceduresSupport process improvements and contribute ideas to enhance tool performanceAssist with customer escalations.Engineer II, Field ServiceInstall, maintain, and repair ASM semiconductor equipment with limited supervisionLead troubleshooting of complex tool and process issues using structured diagnostic methodsPerform in-depth root-cause analysis and recommend data-driven corrective actionsAnalyze tool performance data to anticipate issues and propose targeted improvementsProvide training and on-the-job guidance to newcomers on routine service tasksIdentify operational risks and recommend minor process or procedure enhancementsDocument service activities and contribute updates to procedures and best practicesProvide detailed field feedback to engineering and design teams and support beta testingManage day-to-day customer engagements with a proactive, customer-first approachSupport escalations and collaborate with cross-functional experts to drive resolutionWhat we are looking for:Engineer I, Field ServiceBachelor's degree in Electromechanical Engineering or related field1-3 years of technical experience in field service, or manufacturing of OEM capital equipmentAbility to read and interpret electronic and electromechanical schematicsBasic knowledge of safety protocols and cleanroom guidelinesAbility to apply rules and procedures in own activitiesAbility to fully understand tool architecture and control algorithms and explain operating principals to peersClear written and verbal communication skillsAbility to work independently and in a teamWilling to travel up to as required for the role domestically and internationallyKnowledge of safety procedures and cleanroom guidelinesProficiency with MS OfficeEngineer II, Field ServiceBachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master's degree with 0 years of experienceExperience in field service or semiconductor capital equipmentAbility to interpret electronic and electromechanical schematicsExperience with structured troubleshooting methodologiesKnowledge of cleanroom and semiconductor safety protocolsStrong communication skills, both written and verbalAbility to work independently and within a teamWillingness to travel domestically and internationallyProficiency with MS OfficeWhat sets you apartEngineer I, Field ServiceSemiconductor field service or capital equipment experienceKnowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handlingExperience writing procedures or process documentationStrong customer-service mindset and organizational skillsFamiliarity with structured problem-solving methodsExperience supporting escalations or beta-site activitiesEngineer II, Field ServiceHands-on semiconductor field service experienceWorking knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handlingExperience leading structured root-cause analysisExperience providing field data to engineering or design teamsBackground supporting beta-stage or early-option toolsFamiliarity with structured problem-solving techniquesStrong customer-service mindset and organizational skillsApply today to be part of what's next.We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.