Key Account Manager

Job Title: Key Account Manager Job Summary: The Key Account Manager is responsible for the operational experience of full-solution customers. This is a hands-on position, where the Key Account Manager builds a deep understanding of the customer's organization and operations and works within RevSpring to facilitate customer needs and requests. Key Account Managers build and manage relationships with the decision makers of our strategic clients. They help ensure account retention and growth and are the customer advocate and operational quarterback inside RevSpring. The key objectives of key account management are account retention, expansion of services, operational management of services, and established relationships at the decision making and influencer level. Within these responsibilities is the expectation that customer leaders feel their operational, customer service, reporting, and contractual requests are effectively managed in a positive, proactive, and solutions-driven way. THIS POSITION HAS 6 KEY DIFFERENTIATORS:Establish and maintain relationships with key client decision makersDirect responsibility for account retentionRevenue cycle management expertiseSubject matter expert on RevSpring systems, products and processesCross-functional coordination across departments and product teamsClient travel Essential Functions:Proficient in all duties and responsibilities of an Account SpecialistWork with progressive and complex strategic accountsGrow long-term relationships, developing positive and trusted relationshipsPlay a supporting role in developing organic growth and new product up-sell opportunitiesBe the key interface between the customer and all relevant divisions, internally and externallyUnderstand RevSpring's new product roadmap and implementation timelinesPresent the basic client requirements for new product implementationsProvide training or education to clients and partners on relevant RevSpring products and servicesResponsible for client communications and conflict resolutionReview major deliverables to ensure quality standards and client expectations are metCoordinate and delegate work with an account team, such as a Print Account SpecialistPrepare materials and facilitate quarterly review meetings with client Minimum Requirements: Specific Job Skills:Strong account management and relationship building skillsExperience in managing strategic or complex accountsHighly self-motivatedExcellent analytical, problem identification and resolution skillsHighly organized with attention to details and a track record of delivering a high level of client service in a timely mannerAbility to prioritize and follow-through on multiple projects that may occur simultaneouslyExcellent interpersonal skills and the ability to contribute to healthy and positive dynamics in the work teamAbility to influence internal and external stakeholders to achieve desired outcomesMaintain compliance with CRM (Client Relationship Management) reporting requirementsAbility to travel as needed to support clients and partnersDevelop an intimate understanding of the customer's businessStrong presence; appropriate confidence with internal C-Suite team and customer business leadersInsatiable curiosityGenuine desire to drive customer value and happinessStrong "listening to learn" skills; Listening, thinking, asking and integrating before actingExceptional internal and external communication skills including both informal and formal settingsExcellent ability to influence without formal authority, internally and externallyHighly developed social and interpersonal skillsGrowing strong relationships - adding value to the customer and driving business growthManaging accountsExperience working closely with sales, operations and product teamsBasic project management skills (schedule, work breakdown, tracking execution)Presentation skillsSalesForce.comTicketing systemsTravel as needed to U.S. partner/client sites, traditionally not more than 25% Education: Bachelor's Degree or relevant work experience Experience: Supervision: N/A Certifications: N/A Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources. Physical Capabilities: Standard categories The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment. #LI-DNI #LI-DNP