Social Services Manager - CSS / HISS / A Home For All

Follow Your Calling, Find Your Career!! Please apply by: Sunday, April 26th, 2026 Salary Range: $76,328.00 to $95,410.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County's Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information A Home For All (AHFA) is a community-wide initiative that addresses the full continuum of housing needs, including homelessness response, prevention, stabilization, and long-term housing stability. The initiative supports individuals and families who are experiencing housing instability or homelessness, ensuring access to services and resources that promote long-term stability. Foundation For The Carolinas is a key partner in supporting AHFA by engaging private funding to enhance and maximize public investments and address system gaps. Mecklenburg County serves as the Collaborative Applicant for the Charlotte-Mecklenburg Continuum of Care (CoC), which is authorized by the U.S. Department of Housing and Urban Development (HUD). The CoC promotes a community-wide commitment to ending homelessness while also strengthening system coordination to prevent housing loss and support stability. Through coordinated funding and partnerships with nonprofit providers and state and local governments, the CoC works to rapidly rehouse individuals and families experiencing homelessness, promote access to mainstream resources, and support pathways toward self-sufficiency. This position will map, align, and support programmatic work across both the CoC and A Home For All, with an emphasis on coordination between homelessness response, prevention, and housing stabilization efforts. The Social Services Manager will assist in the development, implementation, and monitoring of programs, and will create and oversee policies and procedures to ensure fidelity, consistency, and effectiveness across funded initiatives. This position will support the Senior Social Services Manager in developing goals and strategies for the CoC Board and will lead training and technical assistance for funded agencies and other partners seeking to engage in the homelessness and housing stability system. Housing Innovation & Stabilization Services (HISS) Division of Community Support Services provides leadership, guidance, and services to the community as it relates to the homeless response system, which includes housing stability for vulnerable populations. This work is completed by making data-driven decisions, implementing and monitoring of best and promising practices, and providing direct services. This position is full time onsite at 3205 Freedom Drive, Charlotte, NC 28208. Typical work hours are Monday - Friday from 8:00 AM to 5:00 PM, with flexibility required for meetings, etc. Position Summary Plan, coordinate, and manage human services programs. This position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements. Essential Functions Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines Review information with teams or staff members to provide guidance and direction in the delivery of services Establish performance objectives, conducts periodic reviews and monitors progress Monitor budget activities and adjusts expenditures and makes recommendations as appropriate Review and audit staff cases and workloads to prioritize duties and referrals for new cases Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation Develop program goals, objectives, and strategies to provide direct assistance to customers Identify information and resources necessary to assess community needs Plan and assign responsibility for staff orientation and development May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program. Education: Bachelor's Degree in Human Services or related field. Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Preferred Qualifications Master's degree in social work, public administration, human services, or a related field. Knowledge of and experience with homelessness response and housing stability / prevention systems. Experience supporting system change, program performance, and cross-sector collaboration. Previous professional experience managing and supervising programs and services to combat homelessness. Knowledge, Skills and Abilities Knowledge of General social work principles and available resources Social services procedures, practices and methods Social services related to federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare Case management methods and techniques Services offered by the county and other local public and private community-based service agencies Developing trends and best practices in the specific program area Skills Supervising and evaluating employees Prioritizing and assigning work Managing and executing multiple tasks Maintaining various confidential records Evaluating records to ensure accreditation standards are met Exercising judgment and discretion Resolving conflict and crisis intervention Achieve and maintain effective relationships with clients, other professionals and the general public Preparing correspondence and comprehensive reports Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs Working nights and/or weekends for positions in certain departments Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one's understanding of major business functions, industry trends and own organization's position to contribute to effective business strategies and tactics Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values Computer Skills Proficient in various computer programs including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.