Client Access Specialist - Substance Use

Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package! We are seeing a Client Access Specialist to join our team! This position will provide continuous daily supportive services for the Northern Pines offices. This role will support both Northern Pines clients and staff. Essential Functions include: Provide assistance to SUDS Director, LADC Supervisor and SUDS team (as assigned by director or supervisor) in the following areas: Function as the first line of contact for all clients and contacts with all SUDS locations Manage client scheduling for all LADC and SUDS MHP staff on the team Process all SUDS intakes and referrals received Manage all client waitlists Update policy/ procedure boards and manual as directed by the SUDS Director to ensure current policies are reflected Update program client orientation manual as needed and/or other SUDS forms used in the intake or Rule 25 process Maintain familiarity with all billing issues/ codes relating to substance use programs and others assigned Coordinate with billing staff, MN-ITS and DAANES to resolve issues Connect clients with community resources as needed Make internal referrals for client care within the Northern Pines system of services Collecting urine samples for testing vendors. This may include but is not limited to: collecting and entering client information, submitting requests via online link for supplies, testing, etc. Maintain accurate and timely documentation in client call log Other miscellaneous duties as assigned to support the operations of SUDS Qualifications include: Excellent organizational and interpersonal skills Ability to multi task, pay close attention to details, work in a fast-paced environment and work independently at times Ability to lift 60lbs on an occasional basis Sit and/or stand for long periods of time Travel is a function of this position; a valid driver's license is required Compensation & Benefits include: A starting wage of $21.00/ hour Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans Health Savings account with employer contribution 401K with employer match Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity) Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day. Supportive of time off for a healthy work/life balance Bereavement Pay Travel reimbursement Northern Pines Mental Health Center is an Affirmative Action/ Equal Opportunity Employer. Please submit a resume and cover letter to apply. Keywords: Support Specialist, Support Staff, Receptionist, Reception, Administrative Support, Medical Reception, Medical Administration, Minnesota, Mental Health, Non-Profit, Program Support, Scheduler, Client Relations, Customer Service