Contact Center Process Owner | Lean Improvement Leader

A leading consulting firm is looking for a Business Process Owner – Contact Center to optimize and transform contact center processes. The role involves managing KPIs, implementing process improvements, and partnering with various stakeholders to enhance customer experience. Ideal candidates have 3+ years of experience in business process ownership and expertise in process mapping. This position focuses on leading change initiatives to deliver measurable business impact. J-18808-Ljbffr