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Contact Center Process Owner | Lean Improvement Leader
Phoenix, AZApril 1st, 2026
A leading consulting firm is looking for a Business Process Owner – Contact Center to optimize and transform contact center processes. The role involves managing KPIs, implementing process improvements, and partnering with various stakeholders to enhance customer experience. Ideal candidates have 3+ years of experience in business process ownership and expertise in process mapping. This position focuses on leading change initiatives to deliver measurable business impact.
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