Program Representative, Accessible Transit Services

JOB Purpose of Role: Support customers by ensuring smooth program access, maintaining processes, and assisting with outreach efforts. Valley Metro Accessible Transit Services provides a range of transportation options that ensure people with disabilities and eligible seniors can travel safely, independently, and reliably throughout the Phoenix metropolitan area. These services include accessible fixed-route buses and light rail, ADA Paratransit shared-ride service for eligible riders who cannot use fixed-route transit due to a disability, RideChoice—an on-demand, subsidized transportation program that uses rideshare, taxi, and wheelchair-accessible providers for eligible participants in participating communities—and Demand Response services, which offer reservation-based shared transportation in select communities where fixed-route service may be limited. Together, these programs provide equitable access to essential destinations while supporting mobility and independence. EXAMPLE OF DUTIES High School Diploma or GED and two (2) years of experience in: Front-line customer service or case management Program administration or eligibility processing Data entry and database maintenance Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job Additional education cannot be substituted for experience Human Resources reserves the right to call only the most qualified candidates to the selection process Licensing/Certification Requirements: A valid Arizona Driver's License with an acceptable driving record upon hire. SUPPLEMENTAL INFORMATION Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, foot controls, time pressure, tedious or exacting work, changing of tasks, multi-tasking, irregular work schedule/overtime and working with others on a team. Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.