Information Technology Operations Engineer

Company DescriptionFor over 25 years, AllConnected has been dedicated to safeguarding essential organizations, including water districts, cities, municipalities, and manufacturers. Specializing in complex IT/OT environments, public sector compliance, and legacy infrastructures, the company delivers operational resilience and robust cybersecurity solutions. AllConnected's locally based 24/7 NOC, SOC, and ROC operations work to ensure verified access, risk containment, and network segmentation while maintaining a Zero Trust approach to security. The company takes pride in its commitment to protecting critical infrastructure and empowering clients to meet regulatory and security challenges confidently.Role DescriptionWe are a growing Managed Service Provider (MSP) seeking an IT Operations Engineer to join our onsite service delivery team. This is not a Tier 1 help desk role. This position is intended for an experienced IT Engineer who can independently troubleshoot, resolve, and manage escalated technical issues across multiple client environments.You will work directly with end users, infrastructure, and cloud platforms, supporting small-to-midsize business clients in a fast-paced MSP environment. Prior MSP experience is strongly preferred.*This role is 100% onsite, 40 hour work week and includes participation in a rotating on-call schedule.ResponsibilitiesServe as an escalation point for Level 1 support tickets; independently diagnose and resolve Level 2 incidentsProvide hands-on onsite and remote support for end users, servers, and network infrastructureAdminister and support Microsoft 365 environments, including: Exchange Online, Azure AD / Entra ID, SharePoint & OneDrive, User provisioning, licensing, and security settingsSupport virtualized infrastructure environments, including: VMware vSphere / ESXi, Microsoft Hyper-V, Proxmox VE, Perform basic VM lifecycle tasks (create, modify, snapshot, power operations)Troubleshoot common virtualization-related issues (resource constraints, guest connectivity, performance symptoms)Support Windows 11 endpoints and Windows Server environmentsPerform system administration tasks including: Active Directory user, group, and computer management, Group Policy troubleshooting, Perform best practice health checks and standards aligned with applicable frameworks.Troubleshoot network connectivity issues including: TCP/IP, DNS, DHCP, VLANs and basic routing concepts, Firewalls, switches, and wireless access pointsDocument work performed clearly and thoroughly in the ticketing systemParticipate in a rotating on-call schedule to support after-hours incidents and alertsEscalate appropriately to senior engineers when issues exceed Level 2 scope or authorityQualifications3+ years of professional IT support experiencePrior experience working in a Managed Service Provider (MSP) environment (strongly preferred)Hands-on experience supporting virtualized server environments (VMware, Hyper-V, and/or Proxmox)Strong working knowledge of Microsoft 365 administrationSolid understanding of networking fundamentalsExperience supporting multiple clients or environments concurrentlyAbility to work independently, manage priorities, and own issues through resolutionStrong customer service and communication skillsCertifications (Preferred, Not Required)Microsoft / CloudMicrosoft 365 Certified: Administrator ExpertMicrosoft Certified: Azure Administrator AssociateMicrosoft Certified: Windows Server Hybrid Administrator AssociateVirtualizationVMware Certified Professional (VCP)Microsoft Hyper-V–related certificationsProxmox VE experience or training (formal certification not required)NetworkingCompTIA Network+Cisco CCNAFortinet NSE 4 (or equivalent firewall certification)Systems / General ITCompTIA A+CompTIA Security+What This Role Is NotNot an entry-level or Tier 1 help desk positionNot a call-center-style support roleNot fully remoteNot a senior architect or design roleThis role is focused on supporting and operating existing environments, not designing them.What We OfferCompetitive hourly compensation with growth potentialPait Time Off (PTO)Paid HolidaysHealth Care Benefits (ACI pays up to 50% of employee-only coverage)401 (k) Retirement Plan (company match up to 4%)Exposure to a wide variety of client environments and technologiesClear escalation paths and technical growth opportunitiesStable, full-time employment with a growing MSPSupportive team environment with defined roles and expectationsPerformance Bonus Program This role is eligible for a KPI-based performance bonus. Key performance indicators include a target utilization rate of 75%, ticket quality and ownership, documentation standards, and adherence to service delivery expectations. Bonus eligibility is based on consistent performance over the evaluation period.*Benefit eligibility and details are governed by official plan documents. This job posting provides a general summary only. In the event of any conflict, official plan documents will control.Benefits:401(k) matchingDental insuranceHealth insurancePaid time offRetirement planVision insurance