Information Technology Onsite Technician

Company Description Cinch I.T., Inc. has been providing I.T. services in the Massachusetts area since 2004. We specialize in highly customized, state-of-the-art technology solutions for organizations of all sizes and industries, including Healthcare, Investment & Financial, Construction & Industrial, Insurance, Law, and more. Our goal is to understand your business and goals before recommending any solutions. We pride ourselves on becoming an extension of your company, offering 24x7x365 monitoring, proactive approaches, all-inclusive pricing, and secure network solutions with backup and disaster recovery. Role Description This is a full-time hybrid role for an Onsite Technician at Cinch I.T. located in Atlanta, GA, with some flexibility for remote work. The Onsite Technician will be responsible for troubleshooting technical issues, providing technical support, delivering exceptional customer service, and conducting training sessions. Qualifications Troubleshooting and Technical Support skillsExperience in Information TechnologyStrong customer service skillsAbility to conduct training sessionsExcellent communication skills, both written and verbalDetail-oriented and ability to work independentlyExperience in the cybersecurity field is a plusRelated certifications (e.g., CompTIA A+, Network+, Security+) are a plus