Remote Large Commercial Account Manager (Insurance)

Remote AFTER training***Job Description:Develop and maintain client relationships during the management and renewal process of assigned insurance accounts to ensure excellent customer service and account retentionEssential Functions:Active control and management of all service aspects of an account to ensure that all necessary coverages have been offered, placed, or renewed in a timely manner in accordance with PIA renewal practices.Direct pro-active communication with clientsDirect interaction with Sales Executives on any and all assigned accounts for renewal, rounding or cross-sellingDirect interaction with Sales Agents, Marketing Managers and Technical Assistants on the renewal, rounding and cross-selling of accountsProvide direction and oversight to Technical Assistants working on behalf of assigned clientsCross-sell and/or refer, to the appropriate departments, prospects and clients for the sale of additional lines of insurance and rounding of accountsCoordinate change requests and modify policies as appropriate or as requestedManage the underwriting process to include the marketing, rating, preparation of proposals and applications, forms and required documents to ensure the successful sale and/ or renewal of accounts or additional lines of coverageRecord, report and service assigned clients claims and losses, or refer clients to Claims departmentRequest and research reports and information relevant to the placing of new and/ or renewal business. Regularly review exception and aged receivable reports, check for accuracy and correct if needed.Follow company procedures regarding the documentation and maintenance of account information in EPIC systemBe familiar with and follow Agency E&O guidelinesReport any omissions regarding coverage on policies to the Branch ManagerMaintain and exercise the highest level of confidentiality regarding the business of internal and external customers and company informationAny other duties as assignedEducation/Experience:High School diploma or General Education Diploma (G.E.D.)3 to 5 years of commercial lines insurance experienceActive 2-20 Property & Casualty Insurance LicenseEPIC experience a plusLARGE account experience a must. Condo a plus