Information Technology System Administrator

Position SummaryThe IT Systems Administrator I supports enterprise endpoint and identity systems within a hybrid Active Directory and Microsoft 365 environment. This role provides onsite technical support for warehouse operations and enterprise employees while maintaining endpoint systems, managing identity access, and ensuring operational reliability across site technology. This position supports workstation devices, printers, scanning equipment, and related infrastructure used within warehouse and operational environments. The role focuses on operational systems administration within established standards and does not carry architectural design authority.Essential Job FunctionsEndpoint and Identity AdministrationProvide operational administration of user accounts and endpoint systems within a hybrid Active Directory and Microsoft 365 environment.Manage identity access, device configuration, and endpoint compliance to ensure systems remain secure, updated, and operational.Hardware Lifecycle and Device DeploymentSupport the lifecycle of enterprise devices including staging, configuration, deployment, and redeployment of workstations and related equipment.Assist with onboarding and offboarding processes and maintain accurate asset tracking and inventory records.Where applicable, support equipment shipping and receiving for sites that serve as device distribution hubs.Warehouse and Operational Technology SupportProvide onsite technical support for warehouse and operational systems including workstation devices, printers, and scanning equipment.Troubleshoot issues affecting operational productivity and maintain consistent device configurations across the assigned site.Security and ComplianceFollow established security policies and best practices to ensure endpoint systems meet organizational security baselines.Identify potential risks and support remediation efforts.IT Service ManagementManage incidents and service requests within the organization's IT Service Management (ITSM) platform.Document troubleshooting actions and resolutions and follow established incident and change management procedures.Operational Support and On-Call CoverageSupport daily operational technology needs across the site and participate in the team's scheduled on-call rotation to respond to after-hours incidents and operational issues.Experience and Education2–5 years of experience supporting enterprise systems or IT infrastructure.Experience working within hybrid Active Directory and Microsoft 365 environments.Experience supporting endpoint management platforms such as Intune or similar tools.Strong troubleshooting and technical support skills.Experience managing user provisioning and access controls.Experience supporting operational environments such as warehouses, manufacturing sites, or distributed offices preferred.Familiarity with IT Service Management platforms or ticketing systems.Experience with Atlassian tools such as Jira Service Management preferred.Strong communication skills and ability to support a wide range of users.Ability to work independently while following established operational standards.Preferred QualificationsAssociate or Bachelor's degree in Information Technology, Computer Science, or related field.Experience supporting distributed or warehouse-based environments.Experience with asset management or device lifecycle processes.Experience supporting Microsoft 365 administrative tools.This position is primarily onsite at an operational facility and may require working within warehouse environments. Responsibilities may include staging and handling computer equipment, shipping and receiving devices, and supporting operational technology used by warehouse personnel.Physical RequirementsAbility to lift and move computer equipment up to approximately 40 pounds.Ability to walk warehouse floors and operational areas when supporting systems.Ability to work at a computer workstation for extended periods of time.On-Call RotationThis position participates in a team on-call rotation approximately one week every two months depending on team size. During on-call periods, the employee is responsible for responding to after-hours incidents and operational issues.J-18808-Ljbffr