Customer Service Specialist - Centralized Patient Scheduling
Occupations:
Customer Service RepresentativesPatient RepresentativesMedical Secretaries and Administrative AssistantsReceptionists and Information ClerksProduction, Planning, and Expediting ClerksIndustries:
Home Health Care ServicesOutpatient Care CentersOffices of PhysiciansNursing Care Facilities (Skilled Nursing Facilities)General Freight TruckingJob Summary: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist. Job Responsibilities:Required Skills & Experience: -One (1) three (3) years of customer service experience. Preferred Skills & Experience: -N/A