Technical Support Specialist

Job Title: IT Tech Support Location: Chandler, AZ Work Arrangement: Hybrid Client Industry: Enterprise BFSI client Duration: 12+ Months Contract Schedule: Monday to Friday, Standard working hours About the Role: Join our dynamic IT team as a Tech Support Specialist, where you’ll be the go-to expert for resolving technical issues and keeping systems running smoothly. This role offers hands-on exposure to troubleshooting, networking, and end-user support while working with cutting-edge technologies in a fast-paced environment. Top Three skills: Client Care / Customer Service Excellence – strong communication, empathy, and ability to deliver high-quality support. Technical Troubleshooting (Windows 10/11, MS Office 365, VPN, Citrix, proprietary apps) – hands-on problem-solving across hardware, software, and network basics. Multitasking & Organizational Skills – handling multiple chats/calls, documenting tickets clearly, and prioritizing workload effectively. What We’re Looking For: Requires around 2-5 years of experience. Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Hardware Support – Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Compensation: Hourly Rate: $18 – $19 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us: At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now on shivani.soni@collabera.com or call 973-841-2468, Please mention your current location on the top of the resume.