Remote Temp Technical Support Representative
About the Role:
Join a leading global hedge fund as an IT support professional providing hands-on technology support in our NYC office. You'll work closely with users and senior IT staff across a fast-paced, technology-driven environment.
Core Responsibilities:
Manage Active Directory accounts, groups, permissions, password resets, and MFA. Provide Windows, Microsoft 365, Teams, Outlook, and application support both remotely and on-site. Manage workstation patching and assist with server patching using KACE; monitor compliance and vulnerabilities. Provision and troubleshoot RDP and VPN access and maintain remote/DR workstations. Support Bloomberg terminals, trading-floor systems, developer tools, SQL tools, scheduling/container platforms, and approved AI applications. Assist with tape restores, file/database recovery, and quarterly audit restores. Deploy and decommission hardware, support office moves, printers, phones, inventory, and software licensing. Own service desk tickets and walk-up, email, chat, and phone requests; maintain documentation and escalate issues as needed. Skills & Qualifications ~1–3 years of desktop support, help desk, or IT operations experience. ~ Hands-on Active Directory and Windows 10/11 experience. ~ Strong Microsoft 365, Teams, and Outlook knowledge. ~ Basic PowerShell and scripting skills. ~ Familiarity with KACE, SCCM, Intune, or similar endpoint tools. ~ Experience with workstation deployment, imaging, peripherals, asset management, and decommissioning. ~ Familiarity with RDP, VPN, networking, and standard security practices. ~ Regulated/controlled-environment experience is a plus. ~ Financial services and Bloomberg experience is a plus. ~ Relevant certifications are a plus.
What We're Looking For:
Organized, detail-oriented team player with a professional, service-focused approach. Strong communication skills and willingness to help users. Discretion when handling confidential information. Comfortable managing a high-volume support queue and following through on requests. Working Arrangements On-site in NYC; no remote or hybrid option. Occasional scheduled after-hours work for patching and restores. Ability to move/install IT equipment and work in server rooms and wiring closets. Occasional travel to the CT office as needed.