Program Coordinator

*Age Well Arrowhead* *Program Coordinator Job Description* _POSITION TITLE_: Program Coordinator _REPORTS TO_: Executive Director _TIME COMMITMENT_: 20 hours per week (0.5 FTE) _SCHEDULE_: Traditional daytime hours; days flexible, with a preference for Monday - Wednesday _REQUIRED TRAVEL_: Approximately 10-20 miles/week (reimbursable) _PURPOSE_: To coordinate the Grocery Shopping & Delivery Program - including the management of our volunteer base - available through Age Well Arrowhead to older adults in Duluth, Superior, and the surrounding communities. _RESPONSIBILITIES:_ * Oversee the activities of the grocery program, including order taking, shopping, delivery, data input, client enrollment, and volunteer management * Recruit volunteers, and provide supervision and training, to meet the needs of the program and allow for program expansion * Serve as the liaison between Age Well Arrowhead and grocery stores * Provide a high level of customer support to clients, volunteers, and colleagues * Monitor all client accounts and take collection actions, when necessary * Participate in strategic planning activities to improve processes and support program growth * Communicate program updates/changes to clients, volunteers, staff, and grocery store staff * Represent the organization at community events that focus on volunteerism and the program * Report on program activities for supervisors, funders, and the Board of Directors * Provide weekly activity reports for billing purposes _QUALIFICATIONS:_ * Bachelor’s degree or four years of experience in a professional work setting; * Strong attention to detail and organizational skills * Ability to work independently and interdependently * Follow confidentiality guidelines as outlined by the organization * Basic computer skills to be used for tracking, recordkeeping, reporting, and communication * Ability to solve problems and provide excellent customer service * Ability to communicate effectively both orally and in writing * Ability to articulate and support Age Well Arrowhead’s mission and vision * Able to work on-site at Age Well Arrowhead’s downtown Duluth office _PREFERRED SKILLS:_ * Experience working with older adults, including those with dementia or Alzheimer’s * Customer service experience * Volunteer management experience _PAY AND BENEFITS:_ * $23.00/hour * Simple IRA 3% match by Age Well Arrowhead * Age Well Arrowhead apparel Pay: $23.00 per hour Benefits: * Flexible schedule * Paid time off * Retirement plan Work Location: In person