IT & Operations Coordinator
Description: Join a Team That Runs on Data, Process, and ExecutionAt ENCON Heating & A/C, we don't just install and service HVAC systems-we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates-from the office to the field-this role is for you.What You'll Do 50% AI Tools and Automation 30% System Administration20% Reporting and DocumentationBuild AI-Powered Micro Tools• Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff• Translate operational pain points into working prototypes - not decks, actual tools• Identify automation opportunities by spending time with each team• Document tools so non-technical staff can use and maintain themOwn Systems & Administration• System Reconciliation - identify mismatches and maintain data accuracy• Manage ServiceTitan users: onboarding, roles, permissions, and settings• Administer company cell phones - setup, assignments, and troubleshooting• Monitor and triage MSP helpdesk tickets - track open issues, follow up on resolution timelines, and escalate when needed• Support testing and rollout of system updates and integrationsReporting & Operations Support• Build and maintain Excel and Power BI reports for leadership• Validate and clean data across systems; document SOPs as they evolve• Work directly with dispatchers, techs, and managers on real-world workflow problemsMust-Haves• Hands-on experience with Python, SQL, or similar - enough to build and maintain simple tools• Active AI tool user (ChatGPT, Claude, Copilot, etc.) - not just awareness, actual workflow integration• Sharp attention to detail - you catch the mismatch before it causes a problem• Clear communicator across technical and non-technical audiences• Self-directed - you can be handed a problem with no playbook and figure it out• Proficient in Excel; willing to learn Power BIStrong Advantages• ServiceTitan or similar field service platform experience• Salesforce or CRM familiarity• Built internal tools, automations, or micro apps - side projects count• REST APIs, Power Automate, or Zapier exposure• Mobile device or IT asset administration experience Requirements: Eligibility RequirementsEmployment/education will be verified.Applicants must be currently authorized to work in the United States on a full-time basis.Encon is a drug free workplace and requires post-offer pre-employment drug testing.Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTOEncon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.CT LIC # HTG S1Putnam NY LIC# 31097Westchester NY LIC # WC-33774-H21MEC # 1093AA/EOECompensation details: 28-30 Hourly WagePI887a9c4bff33-9522