Opening for Desktop Support Engineer with Spanish in Mahwah, NJ || Contract

Dice is the leading career destination for tech experts at every stage of their careers. Our client, SR Partners LLC, is seeking the following. Apply via Dice today!Job Title: Desktop Support Engineer with Spanish Location: Mahwah, NJ and some travel to Clifton, NJ - OnsiteMode of Hire: Contract Job Description:Language Requirement: English and Spanish mandatoryLocation: Delawanna Ave, Clifton, NJ 07014 - Office Hours: 7:00am 7:00pm {Monday to Friday- Any 8 hrs shift between this}Location: Darlington Ave, Mahwah, NJ 07430 Office Hours: 7:00am 8:00pm {Monday to Friday- Any 8 hrs shift between this}Required QualificationsGood communication skillsHands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).Ability to solve complex hardware and software issues.Hands-on experience with Windows/Linux/Mac OS environmentsBS in Computer Science or relevant fieldMajor Taks : Local service support for Windows & MAC - laptops, desktops, PCs, and etc.Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locationsOnsite maintenance and support of customer's printers (HP, Cannon, Xerox, Zebra, Sato, handheld label printers etc.,), which includes consumables replacement and troubleshooting for fixing print IssuesCoordinate with Engineering team to ensure incidents are resolved according to service level targetsPerform final checks prior to closing incidents: User confirmation that service has been restoredUser satisfaction surveyConfirmation of correct incident categorization for Problem ManagementConfirmation of sufficient resolution detail for Problem ManagementAssessment of any required changes to Configuration Management SystemUpdate the Knowledge baseProactive maintenanceService requestsDevice incident managementProcess supportManagement of the service, team management and production of statisticsRemote Hands ServicesSpecial support during Sales PeriodOut of support service hoursOther tasks as assigned by the Movate or Customer side supervisorScope of work in detail:The main objective is to provide best Desktop Support to Customer's primary office and warehouse users of IT services, starting with punctuality and resolving the problems with professionalism and competence. Desktop Support Engineer operates in full compliance with the procedures and guidelines in place within Customer's environment.The additional objectives could be identified as:Manage break-fixes related to workstations, variety of printers, equipment, etc. as soon as reported or communicated by users to ensure operational continuity, possibly working with IT SMEs & Vendors from different regions.Desktop Support Engineers are available to deliver on-demand "remote-hands" services for IT Infrastructure Teams from different regions.Offer a high quality and professional service in both English & Spanish.Hold strong and foster a positive, constructive, and customer-oriented mindset.PSRTEK is a reputed technology recruitment and IT staffing brand with a global footprint and an admired client base. As an ideas and innovation powerhouse with a culture of excellence, we bring remarkable expertise and deliver powerfully transformative results.