Client Services Specialist

YWCA Greater Lafayette is an organization with a powerful nationwide mission and long-standing relationships with supporters. The work we do is meaningful and necessary, and our supporters recognize the crucial role we play in the community. We need a member of our team that will continue to cultivate existing relationships and help us tell our story to those that don’t know it yet. Our mission is the core of who we are, and our vision is to be the leading organization for women and their families, empowering them to meet their vital needs and succeed in life. YWCA Greater Lafayette is seeking an organized, empathetic, trauma informed leader who will oversee all aspects of the emergency shelter/Rape Crisis Center. The Client Services Specialist oversees day to day operations of the Emergency shelter/Rape Crisis Center including but not limited to: donations, food, supplies, volunteers, and shelter advocates. Position Summary Reporting to the DVIPP Director, The Client Services Specialist is responsible for maintaining the 24/7 crisis line schedule and supervises part time Shelter Advocates and full time Night Shelter Advocate. The Client Services Specialist creates monthly quarterly and yearly stats and reports for entire program. The Client Services Specialist facilitates a support group and will provide direct client support, when needed. Candidates should have experience in the following areas: organizational data management, supervision of new and veteran staff, knowledge of domestic violence shelter and/or rape crisis center operations. Essential Functions Capacity building to ensure the continuity of sexual assault and rape crisis center services for sexual assault survivors and their dependents. Provide crisis Intervention, client intake and triage when needed in the Rape Crisis Center. Technical assistance for maintaining data and program database. Training staff on program database and documentation. Training volunteers and staff on crisis line training in coordination with Director and Client Services Manager. Maintain all necessary documentation and records for monthly stats and program reports for grant. Evaluate supplies and inventory in Rape Crisis Center. Manage the crisis line and on call schedules. Ensure operations are compliant with current Peer Review standards and Rape Crisis Center standards. Record, organize, distribute, and acknowledge all program donations at the Rape Crisis Center. Maintain client and program confidentiality. Participate in weekly staff meetings. Represent the organization in a professional manner at all required meetings and events. Be on call as needed. Other duties as assigned. Requirements and Qualifications High school diploma or experience equivalent preferred. Ability to work independently on assigned responsibilities and manage stressful or crisis situations. Ability to multi-task and adjust priorities as needed. Knowledge of community resources and support organizations preferred. Familiarity with common computer software such as Word, Outlook, and Excel. Obtain 10 Continuing Education Units (CEUs) annually. Additional Requirements To perform essential functions of this job, the employee is regularly required with or without reasonable accommodation to sit, stand, bend and reach with manual dexterity sufficient to operate standard office machines such as computers, copiers, telephones, and other office equipment. Valid driver’s license required. It may require lifting to 40 pounds. Requires normal range of hearing and vision. Applicants from historically marginalized communities are strongly encouraged to apply. Acknowledgment of this Position Description does not constitute a contract of employment. This position can be modified at any time for any reason by YWCA Management.