Remote OCCC Real Time Workforce Management Analyst

Employer Industry: Pest Control ServicesWhy consider this job opportunityCompetitive compensation package with upward earnings potentialComprehensive benefits including medical, dental, vision, and life insurance401(k) plan with company match and employee stock purchase planPaid vacation, holidays, and sick timeEmployee discounts, tuition reimbursement, and dependent scholarship awardsInclusive training programs as the industry leaderWhat to Expect (Job Responsibilities)Monitor and report on all elements of call center staffing to ensure productivity and profitability goals are metUse workforce management tracking tools to maintain information on employee activity and statusAnalyze agent activity and forward items requiring attention to managementMake real-time adjustments for team meetings, training, coaching, and other off-phone tasks as requiredCollaborate with leadership to identify opportunities for workforce optimizationWhat is Required (Qualifications)High School Diploma or GED1 – 2 years of experience utilizing scheduling software (Verint preferred)1 – 2 years of experience in a multi-channel call center environmentBasic computer skills in various software and web-based applicationsExcellent interpersonal and communication skillsHow to Stand Out (Preferred Qualifications)Experience in building/reporting in PowerBI or similar reporting systemsComfortable working in a high-volume roleDemonstrated ability to prioritize tasks and manage time efficiently#J-18808-Ljbffr