Enrollment Counselor, #1299: Ingenium Barack Obama Charter School, Compton, CA

Enrollment CounselorJOB DESCRIPTIONJob Title: Enrollment CounselorSchedule: 40 hrs/week min.Job Type: Full-Time, 12-MonthsFLSA Status: Non-ExemptReports to: Director of Recruitment & DevelopmentPay: $23.00/hr, startingSpecial: Requires weekend work, nightsand early mornings, as neededABOUT INGENIUM SCHOOLSAt Ingenium Schools, we create communities where everyone experiences joy and meaning in learning. We do this by preparing our students to be the best learners, leaders, and collaborators by empowering them with the capacity and tools to continually improve themselves and the world around them.Since 2009, Ingenium Schools has helped students build confidence, leadership, and a lifelong love of learning through the Ingenium Learning System, an easily replicable, standards-based educational model that promotes personal mastery. Ingenium Schools currently operates several charter schools, serving students throughout Los Angeles.POSITION SUMMARY:The Enrollment Counselor supports prospective families throughout the enrollment process by providing responsive, high-quality support via phone, email, and digital systems. This role ensures families successfully complete applications, submit required documentation, and move efficiently through the enrollment pipeline.The Enrollment Counselor works primarily in a remote or hybrid environment and collaborates closely with school-site office staff to ensure enrollment files are complete, compliant, and aligned with organizational goals. This role is results-driven and accountable for supporting enrollment targets through consistent follow-up, communication, and data management.ESSENTIAL FUNCTIONS & JOB DUTIES:KEY CONTRIBUTIONSDemonstrates knowledge of and supports Ingenium Schools' noble cause, values, standards, policies and procedures, operating instructions, confidentiality standards, and code of cooperationStrive to implement, by instruction and action, Ingenium Schools' philosophy of education and goals/objectives in connection with Ingenium's Signature PracticesContinuously maintain and improve professional competenceAttend mandatory trainings, professional meetings, and educational conferences, as requiredInitiate and exercise good judgment and positive working relationships with the community, students, staff and with public and private agenciesDUTIES AND RESPONSIBILITIESServe as a primary point of contact for prospective families via phone, email, and online platforms.Guide families through the enrollment and application process from initial inquiry to completion.Proactively follow up with families to ensure required documentation and forms are submitted accurately and on time.Provide clear, accurate information about charter schools and Ingenium programs.Support reporting related to enrollment progress and trends.Maintain compliance with enrollment procedures and deadlines.Collaborate with school-site office staff to ensure enrollment files are finalized and ready for student onboarding.Communicate enrollment updates and escalate concerns when necessary.Participate in team meetings and professional development.Support peak enrollment periods with flexibility and urgency.Maintain productivity and accountability in a remote or hybrid work environment.Use organization-approved systems and equipment appropriately.Duties may be adjusted or expanded based on organizational needs.Monitor and manage an active enrollment pipeline to ensure timely application completion.Ensure confidentiality and security of student records.Demonstrate knowledge of, and support Ingenium Schools' mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and code of conductUnderstand charter schools; able to educate parents about what charter schools are and are not, dispelling charter school mythsAbility to speak and write fluent English and SpanishAbility to assist with translations (English to Spanish)Basic knowledge of computer programs (e.g., Google Docs, Excel, etc.)Ability to learn computer software for data entryProcess documents and materials; assist in the creation of student enrollment records, ensuring their accurate completion; distribute flyers; enter enrollment data, update student information and process student dataFill out forms with student information; File papers, as neededResponsible for the maintenance, storage, security and confidentiality of student enrollment files; responsible for inputting and maintaining student data into Student Information System (SIS); create statistical reports as neededTrack student application status and maintain accurate records in the Student Information System (SIS).Attention to detailAnswer phones using a professional and courteous manner; route calls appropriately; kindly answer parent questions and assist with enrollmentMaintain a helpful attitude and give good customer service at all timesAbility to walk community streets to hand-out fliers/talk to familiesKnock on doors, giving families informationApproach parents outside stores/restaurants etc. giving them information about Ingenium Schools and answering questionsForm relationships with local businesses and educate owners about Ingenium SchoolsVisit local businesses and leave fliersActively find and participate in fairs and community events on weekdays and weekends.Make presentations at preschools and places where families meetMake calls and receive calls from all campuses and interested familiesParticipate in work-related training and conferencesUse appropriate language and respect others at all timesTimely deliver forms to supervisorUse time efficientlyMaintain reliable transportation (i.e., ability to travel from one school site to another, as needed)Dress appropriately, wearing Ingenium uniform shirt and badge with the Ingenium logo at all timesUse equipment provided only by IngeniumOther duties as assignedCollaboration:Confer with school-site office support specialists and administrative managers to develop and implement strategies to improve enrollmentAccurately and timely communicate enrollment status to supervisor and school-siteMaintain and improve professional competence and participate in professional development opportunitiesActively participate in team meetingsAssist with school/organizational events, as neededThe duties and responsibilities are subject to change if needed and are not limited to the duties above.KNOWLEDGE AND ABILITIESKNOWLEDGE OF:Ingenium Schools and charter schoolsAbility to speak to people of all cultures, backgrounds, and communitiesCharter school enrollment processesCustomer service and family engagement practicesData tracking and digital record management systemsCommunicate effectively via phone, email, and written correspondenceWork independently while meeting performance expectationsManage multiple cases simultaneously with strong attention to detailMaintain organization and consistent follow-upCollaborate effectively with cross-functional teamsMaintain professionalism and confidentiality at all timesABILITY TO:Maintain positive attitudeMaintain regular attendance (ability to find staff substitute limited)Establish a culture of high expectationsInteract appropriately with people all agesCommunicate effectively, both orally and in writingEffectively collaborate with colleagues, parents, and communityRead and understand rules and policies, labels, and instructionsJOB QUALIFICATIONS:EDUCATION/EXPERIENCE:High School Diploma or GED equivalentExperience in enrollment, admissions, customer service, call-center, or administrative support preferredExperience using SIS, CRM systems, Google Workspace, or similar platforms preferredREQUIRED LICENSES AND CERTIFICATES:CPR/First Aid (provided by Ingenium post-hire, if needed)Up-to-date TB test and background check required at time of hireWORKING CONDITIONSENVIRONMENT:Work is primarily performed in a remote or office-based setting. Requires extended periods of computer use, phone communication, and virtual collaboration.PHYSICAL DEMANDS:Primarily sedentary work. Must be able to operate a computer, telephone, and other standard office equipment for extended periods.WORK SCHEDULE/LOGISTICSThe working hours vary according to the needs of the organization. Work days include weekdays and weekends as needed for recruitment and enrollment efforts. The employee must have a car or get his own transportation to carry out and complete requested assignments.EMPLOYMENT AT-WILL