Service Estimator

Job DescriptionA service estimator is responsible for assessing customer needs and providing accurate estimates for service projects. This person plays a crucial role in ensuring the smooth and efficient operation of our service team.The successful service estimator will have a solid understanding of service industry standards and practices. Strong communication and interpersonal skills are essential, as you will be working closely with customers, suppliers, and internal teams to ensure customer satisfaction.Primary (Essential) DutiesCreate service repair quotes based on compiled information from technicians, customers and service teamProfessionally communicate and deliver quotes to customersFollow up on outstanding quotes and maintain prioritization list to ensure effectivenessCollect miscellaneous information and parts pricing from various manufacturers and vendorsGenerate new preventative maintenance (PM) proposals at customers' request and specificationsReview and revise existing PM proposals, balancing the needs of both customer and businessOther departmental tasks as assignedRequirementsRequirementsKnowledge, Skills, And AbilitiesAbility to prioritize work in a dynamic environment while maintaining focusBasic knowledge of generators, diesel and gaseous engines, controls, and systems in a plusStrong communication skills (written, verbal, and phone)Team player with excellent customer service skillsAbility to problem solve and think criticallyStrong computer and administrative skills (MS Office, emails, typing, etc.)Experience/Education RequirementsBasic parts knowledge of diesel engines and generators (preferred)Mechanical aptitude or ability to correlate what technicians prescribe to a comprehensive parts and labor estimate2+ years' experience in a service department environment, a combination of field and office experience in the engine and/or power generation service industry is preferredHigh school diploma or equivalentBenefitsBenefits IncludeMedical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long-Term Disability, 401K with Company Match, Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses, and more.