Intake & Adoption Counselor

Company DescriptionHumane Society for Hamilton County is a Non-Profit 501 (c) (3). Our mission is saving lives, educating communities, and completing families. When it comes to saving lives, HSHC takes in over 4,000 animals each year including hundreds at risk for euthanasia in other Indiana shelters.Our community outreach programs connect children, seniors, Hoosier veterans and more with the healing power of pets every day…and our youth education programs are planting the seeds of kindness, responsibility, and philanthropy in thousands of children each year.Our advocacy for animals reaches far beyond Hamilton County as we have taken a leadership role in fighting breed discrimination and better laws to protect animals.The commitment to our mission doesn’t stop with Hamilton County. We’ve always shared available resources to save as many out-of-county animals as possible…and we won’t stop until all Hoosier animals have a chance to live, love, and be loved.Role DescriptionThe Intake & Adoption Counselor is a full-time, on-site role located in Fishers, IN. Love people. Love animals. Want work that matters. The Humane Society for Hamilton County is hiring an Intake & Adoption Counselor to help guide adopters, support pet owners, process intakes, reunite lost pets, and create an exceptional experience for every guest who walks through our doors. This role is perfect for someone who thrives in a fast-paced environment, brings strong customer service skills, and wants to make a meaningful impact every single day.Duties and ResponsibilitiesIn this role, you will:Welcome guests and direct them to the right area of the buildingAnswer phones, return messages, and respond to emails in a timely mannerPre-approve adoption applications and help match adopters with the right animalsFinalize adoption paperwork and guide customers through the processProcess intake paperwork with compassion and professionalismSupport lost-and-found reunification effortsEducate the public about animal welfare and shelter servicesEnter and manage accurate records in PetPoint and related systemsProcess donations and assist with document organizationReconcile cash drawers and credit card totals at the end of the dayKeep public-facing spaces clean, welcoming, and organizedWork closely with other departments to ensure smooth daily operationsQualifications:You may be a great fit if you:Have at least 1 year of customer service experienceCommunicate with warmth, professionalism, and confidenceAre comfortable juggling multiple priorities in a busy environmentCan stay calm and solution-focused during difficult or emotional situationsEnjoy helping people as much as helping animalsAre comfortable with computers, email, Microsoft Office, and data entry systemsAre available to work nights and weekendsThrive in a fast-moving setting with animal sounds, smells, and allergensBelieve in a positive, whatever-it-takes cultureSupport and embrace a No-Kill philosophyFear Free Certification is preferred, or the ability to become certified is required.What You’ll Love About Working HereBecause the Humane Society for Hamilton County is committed to the success and overall well-being of our team, we are proud to offer our full-time employees the following comprehensive benefits package:Medical Insurance: HSHC pays a flat amount toward each, full-time employee’s individual medical premium to make this benefit affordable. FT Employees are eligible for coverage on the first day of the month after their hire date. Multiple medical plans provided through Anthem BC/BS from which you can choose the best plan/deductible to meet your needs and budget.Dental & Vision Insurance: FT Employees are eligible for coverage on the first day of the month after their hire date. Our dental and vision plans are both comprehensive and affordable. These premiums are not covered by HSHC.Life Insurance: Each employee receives complimentary life insurance.Generous Paid Time Off starts accruing on your first day of employment.401(K) MatchingEmployees Paid WeeklyProfessional Development & Career PlanningLong/Short Term DisabilityFSA/HSAEmployee Assistance ProgramIdentity Theft ProtectionMental Health ServicesRetirement PlanningAnnual VaccinesMonthly PreventativesDiagnostic TestingPrescription food and medications with a current DVM prescription (some exceptions apply)FREE X-Rays when staff time permits and no sedation is required (does not include cost to read results, some exceptions may apply)FREE Pet Supplies when availableAdditional benefits available to full-time employees include:All employee owned pets are eligible for significantly discounted products and services.The EnvironmentThis is a role for someone who can move with purpose, think on their feet, and bring empathy to every interaction. One moment you may be helping an excited adopter head home with a new family member, and the next you may be helping someone through a difficult surrender. It is meaningful work, and it calls for both heart and hustle.Ready to Apply?Qualified candidates should apply online or email a resume and cover letter to humanresources@hamiltonhumane.com.At the Humane Society for Hamilton County, the work we do is life-changing — for animals, for families, and for our community. If that mission speaks to you, we would love to hear from you.