Shift Leader

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major. Responsibilities Perform all tasks and responsibilities of a Wingstop crew member. Ensure each guest receives outstanding service by greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service. Train newer or less experienced crew members in their tasks and responsibilities. Practice inventory control standards. Ensure store policies are followed by all staff members. Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained. Open and/or close the restaurant and meet required work hours. Manage and motivate the crew members. Coordinate breaks effectively and quickly. Assemble and package orders according to the Wingstop standard. Assist all other positions when necessary. Assist in keeping the kitchen and dining room clean throughout the shift. Ensure crew members are always health safety conscious. Resolve customer issues efficiently and with a good attitude. Ensure the store is clean at closing: equipment accounted for and put back, trash covered and packed neatly, floors swept and mopped, and all other daily closing procedures are followed. Promote the Wingstop brand and uphold mandatory operating requirements including QSC requirements. Enforce the Wingstop uniform and jewelry policy. Ensure each guest has a positive, long-lasting impression of the Wingstop experience. Control cash: voids or refunds are accounted for. Meet daily and weekly cleaning tasks. Meet order quote times and adjust for peak business hours. Avoid overtime for crew unless it is an emergency and approved by the general manager. Maintain a well-managed and organized kitchen for each position during peak periods. Represent the Wingstop brand. Equal Opportunity Employment We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. J-18808-Ljbffr