Ops Work Coordinator/Dispatcher

Power Up A Career With UsOur people power everything we do. At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We've been lighting the way for West Central Florida for more than 125 yearsand we're just getting started. Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric. We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we're creating a cleaner, brighter energy futurewhile delivering exceptional service every step of the way. We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.Storm Duty Requirements Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. Responding to storms will be considered a condition of employment. Tampa Electric is proud to be an Equal Opportunity Employer.Position ConceptServes as the liaison between excavators and Tampa Electric, with a primary job function of effectively managing the assignment and distribution of excavation notices received by Tampa Electric through Sunshine 811 (SSOCOF); Additionally, this role supports damage prevention of company underground facilities from excavation activities through ongoing communication with Sunshine 811, excavators, internal and externally contracted locating technicians and other Tampa Electric team members.Primary Duties and ResponsibilitiesLevel: Field Locating Support Specialist IServe as a principal point of contact for responding to Tampa Electric underground facility locate requests with Sunshine 811 and resolving excavator issues. Use Sunshine 811's ticket management system, customer information systems (CIS) and GIS Mapping for researching and responding to excavation, damaged facilities and other related inquiries. (80%)Serve as liaison between excavators and locating technicians using the ticket management system and other methods, including coordinating special activities when excavation work to priority or high profile facilities (transmission or network) is identified in the system Utilizing GIS Mapping, provide responses to non-governmental agency requests for utility information in relation to their proposed work in a right-of-wayMonitor the ticket management system to ensure timely handling of excavation notices, especially emergency, and the company's positive responses to them Required to generate after hour Emergency Locate request for OperationsRespond to inquiries and requests from TECO personnel (such as Risk Management, Legal Services, Building Services, and all ED engineering and operations departments) regarding the location and/or damage of Tampa Electric underground facilities. Provide back-up on research as needed. (10%)Support maintaining the ticket management system (10%)RelationshipsKey Internal: Other team members and all levels of company personnel. Key External: Customers on a daily basis; excavators, contract locators, representatives of Sunshine State One-CallQualificationsEducation Required: High School Diploma or equivalent/GED Preferred: Some additional courses after high school strongly desired. Licenses/Certifications Required: None Related Experience Required: Minimum of 4 years of administrative and/or technical work experience in Tampa Electric or PGS operations office environment related to the Duties & Responsibilities of this position; May consider TEC/PGS call center experience involving special assignments/projects relatable to the required Knowledge/Skills/Abilities Preferred: Experience in web ticket entry; Experience working with MS Office applications, particularly Word and Excel, and WorkPro Knowledge/Skills/Abilities (KSA) Required: Must be self-motivated and able to work independently with little supervision. Must have demonstrated good judgment, ability to organize and prioritize daily work and/or assignments and to maintain effectiveness when handling multiple tasks; Good verbal and written communication skills; Competent PC and keyboard skills. Preferred: Solid knowledge of MS Excel, Word, PowerPoint, CIS, FIMS, TAII, WorkPro, and GIS; knowledge of ticket management systemJob Related DimensionsBusiness & Job Knowledge* Judgment* Ownership & Excellence* Produce Results* Teamwork* Work Safely* Ability to LearnTECO Offers a Competitive Benefits PackageCompetitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!