Patient Experience Coordinator

EVO Performance Therapy is hiring a Patient Experience Coordinator to be the first impression of our brand and a key driver of clinic growth.This is a sales-forward, people-focused role for someone who is self-driven, organized, and motivated by performance. If you have a closer mentality, high emotional intelligence, and enjoy guiding people toward decisions that improve their health, this role may be a great fit.What You’ll DoOwn and manage all inbound leads across phone, text, email, website forms, and social mediaRespond to new inquiries quickly and professionally during business hoursBuild rapport, qualify leads, and guide prospects toward scheduling evaluationsExecute structured follow-up sequences to maximize lead-to-evaluation conversionRecover no-shows and reschedule missed appointmentsMaintain accurate, same-day lead tracking and pipeline updatesDeliver a warm, polished, consultative patient experienceCoordinate closely with clinicians and the Clinic Director to support scheduling and retentionSupport front-of-house operations, scheduling accuracy, and light administrative tasksWhat Success Looks LikeFast response times and consistent follow-upStrong lead-to-evaluation conversion ratesHigh inbound call answer ratesClean, accurate pipeline and scheduling dataProfessional, empathetic communication with every patientThis is a quota-carrying role and performance is measured through conversion, responsiveness, and pipeline accuracy.Who You AreSelf-driven with a strong sense of ownershipSales-minded with a closer mentalityHigh EQ and consultative communication styleOrganized and systematic across multiple communication channelsMotivated by KPIs, goals, and measurable outcomesPositive, energetic, and people-focusedComfortable in a fast-paced, growth-oriented environmentQualificationsRequired2+ years of experience in sales, customer service, hospitality, or another communication-heavy roleStrong written and verbal communication skillsComfort working with KPIs and structured follow-up processesAbility to manage high-volume communication effectivelyPreferredExperience in healthcare, fitness, or wellnessExperience with CRM or pipeline management toolsBackground in consultative or relationship-based sales