Installation and Repair Technician II

Job description About Core Fiber Partners Core Fiber Partners is an Internet services company, originating in the Pacific Northwest and serving both business and residential. Businesses started adopting fiber connectivity before the pandemic. Now, families are learning that with fiber internet, they can build businesses and monetize their creativity and hard work from home. Or they can just comfortably enjoy the most reliable, next generation fast internet. All with the possibility of saving money in the process. Our vision is to build more fiber internet in underserved communities! We’ve all grown up with different access to the internet, and we know that technology is a necessary component of our families’ futures. So why is it that the small communities must wait for the metropolitan areas first? It is here where the digital divide starts, and our vision begins. Overall, our purpose is to build an internet that everyone trusts. Now we are investing millions in fiber networks in the Pacific Northwest and partnering with towns and cities to change what communities expect from their Internet service provider. Job Description Core Fiber Partners is seeking motivated and customer-oriented individuals to join our team as an Install Technician. As an Install Technician, you will play a vital role in ensuring our customers receive high-quality fiber internet installation services. This position offers a rewarding opportunity to contribute to the growth and success of our company while providing exceptional service to our customers. The essential functions include, but are not limited to the following: Complete end-to-end installations, including drop installation, termination, and activation. Troubleshoot basic fiber and wireless network issues, escalating more complex problems to senior technicians or leads. Configure customer networks: routers, Wi-Fi extenders, and connected devices; educate customers on network use. Mentor, coach, and provide guidance to Installation & Repair Technician I staff during ride-alongs and field work. Accurately document all work in company systems, including photo logs and job notes for quality assurance. Follow all safety protocols, use PPE, and maintain a neat, professional appearance on all jobs. Meet or exceed service metrics, including first-time-right installation, on-time arrival, and customer satisfaction. Participate in an on-call rotation to handle escalated service issues outside of standard business hours. Work flexible schedules, including evenings, weekends, and holidays, as business needs require. Knowledge, Skills & Abilities Prior experience in fiber optic installation, telecommunications, or related field is preferred. Strong technical skills and ability to use various tools and equipment for fiber optic installations. Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner. Solid understanding of fiber optic networks, terminations, connectors, and related equipment. Familiarity with industry standards and best practices for fiber optic installations. Ability to read and interpret technical drawings, diagrams, and installation instructions. Detail-oriented with strong organizational and documentation skills. Ability to work independently and efficiently, managing time and priorities effectively. Physical fitness and ability to work in various weather conditions and physically demanding environments. Valid driver's license and reliable transportation to travel to customer locations within the designated local markets. Job Type: Full-time Pay: $22.68 - $28.35 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Work Location: In person