Customer Service Specialist Job in Oakland, CA | Robert Half

Customer Support / Escalations SpecialistWe are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.Job DescriptionRespond to escalated customer concerns via phone, email, or chatInvestigate issues and coordinate with internal departments for resolutionMaintain detailed documentation of customer cases and outcomesIdentify recurring issues and recommend process improvementsProvide support to frontline team members on escalated mattersEnsure customer concerns are resolved in a timely and professional manner