Student Success Coordinator (In-Person Role)

About the RoleThe Student Success & Enrollment Coordinator is the operational and client experience hub of our center. This is a part-time role with general availability needed as 2 PM 8 PM weekdays + occasional weekends (9 AM 2 PM).You will manage the daily flow of students, support families, coordinate schedules, and ensure every parent and student feels supported, informed, and cared for.This role blends:operations coordinationcustomer successenrollment supportlight inside sales communicationKey ResponsibilitiesOperations & SchedulingManage daily student and instructor schedulesCoordinate scheduling changes and special requestsMaintain organized operational calendars and systemsEnrollment & Billing SupportSupport billing processes and payment coordinationAssist families with enrollment steps and program setupTrack student records and updates accuratelyFamily Communication & SupportServe as the first point of contact for familiesRespond to questions via phone, email, and in personProvide clear, warm communication about programs and servicesEnrollment & Growth SupportSupport new family inquiries and guide them through enrollmentCommunicate program value clearly and confidentlyAssist in converting inquiries into enrolled studentsCenter Experience & CultureGreet families and students dailyMaintain a welcoming, organized front office environmentHelp ensure smooth daily operations and student flowWhat Success Looks Like (First 6090 Days)You will be successful if:Families report a smooth, welcoming experienceScheduling and operations run with minimal frictionEnrollment inquiries are handled quickly and clearlyCommunication is consistent and organizedThe center feels calm, structured, and professional dailyWho Thrives in This RoleThis role is a strong fit if you:Enjoy working with families and childrenAre highly organized and detail-orientedStay calm under pressure and multitask wellCommunicate clearly and professionallyLike a mix of structure + fast-paced environmentAre comfortable guiding people through decisionsRequired Experience23+ years in administration, office coordination, customer service, or school support rolesStrong organizational and communication skillsExperience managing schedules or client-facing systemsComfortable using basic software tools (Google Workspace, scheduling systems, etc.)Preferred ExperienceSchool front office, enrollment, or student services experienceCustomer success, retail management, or call center experienceBilling, scheduling, or CRM experienceExperience working with families or education environmentsSchedule & EnvironmentIn-person role in Fairfield, CAAfternoon and evening schedule (ideal for work-life flexibility)Supportive, family-focused environmentFast-paced but structured daily operationsWhat We OfferConsistent part-time scheduleTraining and onboarding supportPurpose-driven work helping local familiesCollaborative team environmentOpportunity for long-term growth within the organization recblid ym3pq141xakaf73k38q424hvavoe56