Senior Manager, Learning Programs & Capability

Job TitleSenior Manager, Learning Programs & CapabilityJob Description SummaryThe Senior Manager, Learning Programs & Capability leads the facilitation, execution, and continuous evolution of enterprise and service delivery training programs that build critical capabilities across the organization.This role is the primary facilitator for high-impact learning experiences, including leadership development and service delivery programs, working directly with frontline leaders, managers, directors, and senior stakeholders. In addition to facilitation, this role owns the structure, governance, and effectiveness of learning programs, ensuring they are aligned with operational standards and business priorities.Highly visible across the organization, this role partners closely with executive leadership, Operations, HR, and Centers of Excellence (COEs) to ensure learning programs translate into measurable improvements in performance, consistency, and service delivery. The role also plays a key part in reinforcing operational standards, embedding behaviors, and driving adoption at scaleJob DescriptionKey Responsibilities:Facilitation & Executive-Level DeliveryServe as the lead facilitator for enterprise, leadership, and service delivery training programsDeliver high-impact learning experiences across audiences including frontline leaders, managers, directors, and senior leadershipFacilitate instructor-led (ILT), virtual (VILT), and hybrid sessions with a strong focus on engagement, application, and behavior changeEstablish a consistent, high-quality facilitation approach that can be scaled across additional facilitators and trainersRepresent Learning & Development in highly visible settings, including sessions involving senior leaders and executive stakeholdersProgram Ownership & Learning Journey DesignOwn the end-to-end structure and evolution of leadership and service delivery learning programsDefine learning journeys, program sequencing, and capability-building pathways aligned to business prioritiesEnsure programs address both leadership capability and operational/service delivery excellence, not just one or the otherPartner with the Manager, Learning Design & Experience to develop high-quality, engaging program materials and experiencesOperational Standards & Capability AlignmentPartner with COEs and Operations leaders to ensure programs reinforce enterprise operational standards, service delivery expectations, and ways of workingIntegrate SOPs, playbooks, and operational priorities into learning programs to ensure real-world relevanceReinforce consistency in service delivery by embedding standards into training, facilitation, and follow-upDeployment, Adoption & Change EnablementOwn program rollout strategies, including communication, stakeholder alignment, and readiness planningLead change enablement efforts for new programs, tools, and operational initiativesEnsure learning is reinforced through manager engagement, field application, and structured follow-upPartner with the Manager, Field Enablement & Delivery to scale reinforcement and adoption in the fieldFacilitation Capability & Train-the-TrainerBuild and scale facilitation capability across L&D, Operations, and SME partnersLead train-the-trainer initiatives to ensure consistent delivery of programs across regions and teamsCoach facilitators and leaders to effectively deliver and reinforce learning experiencesMeasurement & Continuous ImprovementDefine success metrics for training programs, including adoption, behavior change, and operational impactPartner with Learning Operations & Effectiveness to track outcomes and identify gapsUse feedback, performance data, and business results to continuously refine programs and facilitation approachStakeholder Partnership & InfluenceServe as a strategic and highly visible partner to executive leadership, Operations, HR, and Client ServicesInfluence leaders to prioritize capability development and embed learning into business operationsAlign learning programs to evolving business needs, operational priorities, and organizational goalsAct as a trusted advisor to senior leaders on capability building, training strategy, and adoption challengesQualifications:Bachelor's degree in Education, Human Resources, Business Administration, or related field (Master's preferred)7+ years of experience in Learning & Development, leadership development, operations enablement, or related fieldStrong experience facilitating training programs for leadership audiences (managers, directors, senior leaders)Demonstrated ability to lead high-visibility sessions and engage senior stakeholdersExperience building and delivering large-scale learning programs across distributed or multi-site organizationsProven ability to translate business and operational needs into structured learning experiencesStrong stakeholder management and influencing skills across all levels of the organizationExperience driving adoption and behavior change through training and reinforcement strategiesAbility to balance strategic program ownership with hands-on facilitation and executionCore CompetenciesFacilitation Excellence - Delivers engaging, credible, and high-impact learning experiences across all levels of the organizationExecutive Presence & Influence - Builds trust and credibility with senior leaders and stakeholdersProgram Ownership & Execution - Designs and leads scalable programs that drive business outcomesOperational Alignment - Connects learning to real-world service delivery, standards, and performance expectationsChange Enablement - Drives adoption of new behaviors, programs, and ways of workingCollaboration & Partnership - Works seamlessly across L&D, Operations, COEs, and leadership teamsCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 119,000.00 - $140,000.00C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.INCO: "C&W Services"