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Customer Success Operations Analyst / Program Manager

IcfEast Boston, MAApril 14th, 2026
Employer Industry: Healthcare Consulting Why consider this job opportunity Salary up to $125,408.00 Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a meaningful impact on public health initiatives Flexible work arrangements, including remote work options Up to 25% travel may be required, offering diverse experiences What to Expect (Job Responsibilities) Conduct analytical and operational activities to support complex health initiatives Develop and maintain reporting products and documentation aligned with grant requirements Reconcile financial and performance data to ensure accuracy and compliance Identify documentation gaps and operational risks, escalating issues as necessary Collaborate across workstreams to meet milestones and reporting obligations What is Required (Qualifications) Bachelor’s degree in public health, public administration, business administration, health policy, data analytics, economics, or a related field Minimum 4 years of experience supporting grant-funded, public-sector, or healthcare programs Experience preparing structured reports, dashboards, or analytical summaries in compliance-driven environments Ability to independently manage multiple concurrent workflows and deadlines Experience supporting healthcare, public health, Medicaid, rural health, or safety-net provider programs preferred How to Stand Out (Preferred Qualifications) Experience supporting state or federally funded initiatives Experience reconciling financial and performance data Familiarity with audit preparation and compliance-driven processes We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr