Technology Support Team

Job Description Support Technician – Managed Service Provider (MSP)Location: Richardson, TX (Serving DFW Metroplex)Employment Type: Full-TimeRole OverviewThe Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting.Key ResponsibilitiesDeliver remote and onsite technical support for client systemsDiagnose and resolve issues involving desktops, laptops, networks, printers, and cloud servicesManage and document support tickets with accuracy and professionalismAssist with new user, device, and client on-boardingMonitor and maintain systems using RMM toolsSupport Microsoft 365, Azure AD, and common business applicationsEscalate advanced issues to senior engineering staff when appropriateBuild and maintain positive client relationships through reliable serviceQualifications1–3 years of IT support experience (MSP experience preferred)Strong knowledge of Windows operating systems and Microsoft 365Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs)Experience with RMM/PSA platformsFamiliarity with Active Directory and Azure ADAwareness of cybersecurity best practicesValid driver’s license and reliable transportation for occasional onsite visitsCore CompetenciesProfessional communication and customer service skillsStrong problem‐solving abilities and attention to detailAbility to prioritize tasks and manage time effectivelyComfortable working independently and within a teamAdaptability in a dynamic, multi‐client environmentWhat We OfferProfessional development and certification opportunitiesSupportive team environment with room for growthCompetitive compensation and benefits packageExposure to a wide range of technologies and client environmentsCertification(s) and/or Experience in any of these areas are a plus:- Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6Company DescriptionViyu Network Solutions: Where Passion meets PurposeAre you an IT professional who thrives in a collaborative, supportive environment?At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office.Here's what makes Viyu special:- Challenging and rewarding work: We tackle complex IT projects that make a real difference. No getting stagnant working in a never-changing environment.- As a growing company, you will not be just another cog in the machine. You'll have the opportunity to learn, grow, and constantly push your boundaries.- Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu.- Strong emphasis on professional development: We invest in our employees by offering internal training programs, vendor certification training, conferences, and opportunities to learn new skills. - Competitive benefits package: We offer a comprehensive benefits package including medical, dental, vision insurance, 401(k), and paid time off.- Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share our values and are excited to be part of something special.Join us and build a career you can be proud of!Company DescriptionViyu Network Solutions: Where Passion meets Purpose Are you an IT professional who thrives in a collaborative, supportive environment? At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office. Here's what makes Viyu special: - Challenging and rewarding work: We tackle complex IT projects that make a real difference. No getting stagnant working in a never-changing environment. - As a growing company, you will not be just another cog in the machine. You'll have the opportunity to learn, grow, and constantly push your boundaries. - Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu. - Strong emphasis on professional development: We invest in our employees by offering internal training programs, vendor certification training, conferences, and opportunities to learn new skills. - Competitive benefits package: We offer a comprehensive benefits package including medical, dental, vision insurance, 401(k), and paid time off. - Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share our values and are excited to be part of something special. Join us and build a career you can be proud of!