Technical Program Manager

Overview Description Hi, we’re Actabl. We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world. Our Valued Behaviors Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don\'t get distracted. Don\'t stop at blockers. Don\'t make excuses. Find a way and drive until it is done. In This Role You Will As the Technical Program Manager (TPM) you will serve as the execution quarterback for Actabl\'s most critical Technology Modernization initiatives and to strengthen delivery across Product and Technology. This is a high-impact, hands-on role for someone who thrives in complex, fast-moving environments — someone who drives things to Done, brings teams together, communicates with clarity (written, verbal, and in presentations) , surfaces and unblocks issues before they escalate, and is deeply detail-oriented without losing sight of the bigger picture. The TPM is accountable for delivery outcomes, predictability, and execution discipline — and serves as a trusted operational partner to the CTO and CPO. Essential Duties Platform Modernization — Program Execution Own cross-team delivery for Actabl\'s largest active engineering investment. Keep execution predictable as the program scales from 3 to 5–6 teams, a nearshore development partner is added, and integration dependencies increase. Own cross-team program planning, sequencing, and dependency management Drive milestone tracking, risk identification, and early escalation Provide clear executive visibility into progress, risks, and tradeoffs Partner closely with Engineering Managers, Directors of Product, and the nearshore partner Ensure delivery remains predictable as complexity compounds Engineering Metrics Spine — Build and Operate Own the build and operationalization of Actabl\'s engineering metrics infrastructure. This is a diagnostic capability not just a reporting function. Drive Jira and Pluralsight Flow configuration changes to enable automated, accurate DORA metrics Build and own the dashboard that surfaces delivery health to teams and executives Translate raw metrics into meaningful signals for Executive reviews and Board level reporting Use metrics diagnostically — identify which teams have the highest rework, longest cycle times, or most deployment friction, and work with EMs to address root causes AI Enablement & Productivity — Own the Program Lead Actabl\'s Product and Technology AI tooling adoption program. This is a new, high-priority mandate that requires a forward looking owner. Own adoption measurement, impact tracking, and quality guardrails across all AI coding tools (GitHub Copilot, Claude Code, Cursor, and others as evaluated) Manage the AI Productivity Paradox: measure both velocity gains AND quality/stability impact to ensure AI adoption improves outcomes, not just speed Build and run an internal champion network, enablement workshops, and governance structure Partner with Engineering Managers and the CTO to embed AI-native workflows into daily engineering practice PDLC Maturity — Consistency Without Heavy Process Drive consistent delivery practices across all four Actabl product lines (ProfitSword, ALICE, Hotel Effectiveness, Transcendent), which currently operate with significant variation. Use metrics to diagnose and improve — not just audit and report. Drive cross-team planning and surface platform dependencies across products. Use delivery metrics to identify systemic bottlenecks and drive targeted improvements team by team. Chief of Staff — CTO and CPO Serve as an operational partner to the CTO and CPO to keep strategic initiatives moving and leadership operating effectively. This is a sustaining, always-on workstream. Prepare and organize monthly Executive and OKR reviews, quarterly planning materials, and ASG board reporting Drive Product and Technology All Hands — content, logistics, and follow-through Run down cross-team issues, decisions, and blockers that don\'t have a clear owner Surface and escalate delivery risks early, before they reach the CTO as surprises Track open action items from executive meetings and ensure they close What Success Looks Like At 6–12 Months ProfitSword modernization executing against a clear, trusted cross-team plan — on schedule into Hi-Tech Engineering metrics dashboard live, automated, and used in OPP and ASG reporting PDLC consistency improving across at least three product lines Leadership team spending less time chasing status and more time making decisions CTO and CPO operating with measurably better executive rhythm and preparation Requirements Unpacking What We\’re Looking For Minimum Qualifications 5+ years experience managing complex technical programs across multiple engineering teams. Experience leading modernization, migration, or platform transformation initiatives. Demonstrated ability to coordinate Product, Engineering, and Platform stakeholders. Experience implementing delivery metrics (DORA, cycle time, deployment frequency). Strong executive-level written and verbal communication skills. Experience working in high-growth or transformation environments preferred. Technical Fluency Modern cloud architectures and CI/CD pipelines Service-based distributed systems, databases, and performance considerations Quality automation and reliability practices (DORA metrics, test coverage, deployment frequency) AI coding tools and their impact on engineering workflows and quality Communication & Presences Executive-level communication: concise, structured, credible Ability to influence without formal authority Calm, clear decision-making in complex and ambiguous situations Ideal Skills & Experience 7–10+ years leading complex technical programs in SaaS or cloud environments Proven experience coordinating work across multiple engineering teams Background in large-scale modernization, migration, or platform transformation Experience partnering closely with Product, Engineering, Platform, and Data teams Key Competencies Program Leadership & Cross-Team Coordination Executive Communication & Presentation Delivery Discipline & Predictability Systems Thinking & Diagnostic Problem Solving Influence Without Authority AI Enablement & Change Leadership Data-Driven Decision Making Risk Management & Early Escalation Organizational Cadence Building Work Environment This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary. Actabl Around The World We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. Preview Your Team Member Experience Total Rewards At-a-Glance: Benefits All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment: Health & Wellness Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents Employer-paid life & AD&D, short-term disability & long-term disability Discounted pet insurance plans through Wishbone Employee Assistance Program (EAP) services available to employees & their dependents On-site gym available for free use at Denver office Financial Wellbeing Competitive base salary with bonus structure Healthcare spending accounts with employer contributions 401(k) plan with an employer match of up to 4% Flexibility & Time Off Unlimited discretionary time off hours to be used when needed 10 observed US federal holidays throughout the year Winter recess for all Actabl employees between December 24th-January 2nd 12 weeks of parental leave for both birthing & non-birthing parents Compensation Qualified candidates can expect a salary range of $150,000 - $170,000/year depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance. Ready to Check-in to Your Next Role? If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today! Candidate AI Usage Policy We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples. Accommodation Requests We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at people-team@actabl.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed! Our Nondiscrimination Promise Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Salary Description $150,000 - $170,000#J-18808-Ljbffr