Senior Product Manager

Job Description ESSENTIAL FUNCTIONSOwn and maintain the Digital Clinic product roadmap, aligning priorities with clinical, operational, and business stakeholdersLead product discovery activities including stakeholder interviews, user research synthesis, and competitive analysis to inform roadmap decisionsDefine and manage product requirements, user stories, and acceptance criteria in collaboration with engineering and UX teamsFacilitate cross-functional discovery and planning sessions to align product direction with business goals and technical constraintsDrive the shift from project-based delivery to product-centric, outcome-focused methodology within the Digital Clinic teamPartner with clinical and administrative leadership to ensure the Digital Clinic platform supports care delivery workflows and patient experience goalsCollaborate with engineering teams in Agile sprint cycles to prioritize the backlog, unblock delivery, and ensure high-quality releasesDefine and track key product metrics (KPIs) to measure feature success, user adoption, and platform healthPresent product strategy, roadmap updates, and recommendations to senior leadership and clinical stakeholdersSupport integration planning and go-live readiness for new Digital Clinic features and partner system connections (e.g., Carelon, Humana)Identify usability gaps and product optimization opportunities by synthesizing user feedback, support data, and platform analyticsEnsure product decisions account for healthcare regulatory requirements, data privacy standards (HIPAA), and clinical workflow integrity.EDUCATION & CERTIFICATIONSBachelor's degree in Business, Healthcare Administration, Information Systems, or related field.Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile certification preferred.EXPERIENCE7+ years of product management experience, with at least 3 years in a healthcare setting (provider, payor, or digital health)Proven experience owning a product roadmap end-to-end, from discovery through delivery and iterationBackground in healthcare technology, including familiarity with EHR/EMR systems, payer integrations, or care management platformsKNOWLEDGEDeep understanding of product management methodologies and frameworks (Agile, Lean, Jobs-to-be-Done, etc.)Strong grasp of the healthcare technology landscape including provider and payor systems, care delivery models, and value-based care conceptsUnderstanding of HIPAA, data privacy requirements, and compliance considerations relevant to digital health productsFamiliarity with UX principles and ability to partner effectively with design teams on user-centered product developmentSKILLS & ABILITIESStrong product thinking with ability to balance user needs, business objectives, and technical feasibilityExcellent communication and presentation skills with ability to translate complex product decisions into clear narratives for clinical, operational, and executive audiencesAbility to facilitate discovery workshops, roadmap reviews, and sprint ceremonies with cross-functional teamsAbility to work through ambiguity and make informed product decisions with incomplete informationStrong organizational skills with capacity to manage multiple workstreams simultaneously without sacrificing qualityAdaptability to leverage AI-assisted product workflows and emerging tools for increased efficiencyDemonstrated bias toward action with entrepreneurial spirit and continuous improvement mindsetAbility to give and receive constructive feedback in a collaborative team environmentCapacity to think systemically and design solutions that scale across products and platformsProficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or equivalent)Ability to synthesize qualitative and quantitative data to drive informed product decisionsDemonstrated ability to build trust and credibility with clinical, technical, and executive stakeholdersCommitment to continuous learning and staying current on healthcare technology trends and product management best practices ENVIRONMENTAL WORKING CONDITIONSThis is a fully remote position with flexible working hoursWork is performed in a home office environment with standard office equipment including computer, monitors, and communication toolsRegular virtual meetings and collaboration sessions via video conferencing platformsOccasional evening or weekend availability may be required for project deadlines or cross-timezone collaborationPHYSICAL/MENTAL DEMANDSAbility to sit for extended periods while working on a computerExtensive use of computers, keyboards, and video conferencing toolsMental focus and concentration for complex problem-solving and strategic thinkingAbility to manage stress and maintain composure when working under tight deadlines or shifting prioritiesStrong attention to detail while maintaining awareness of broader product and organizational goalsCapacity to synthesize large amounts of information and distill into clear, actionable prioritiesORGANIZATIONAL REQUIREMENTSHOPCo Mission, Vision and Values must be acknowledged and adhered toParticipate in ongoing professional development and training as required by the organizationMaintain confidentiality of proprietary information, client data, and strategic initiativesAdhere to company policies, procedures, and code of conductThis description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.