Retail Associate

Folino Estate Winery is looking for enthusiastic, service-oriented individuals to join our team as Retail Sales Associates in our Bottle Shop. If you're passionate about wine, love connecting with people, and thrive in a hospitality-driven environment, this is your chance to turn that passion into a rewarding career. As a Retail Associate, you'll provide exceptional guest service, offer personalized wine recommendations, and create a welcoming atmosphere. Job Overview: Greet guests with a warm welcome and provide outstanding customer service Assist guests as they shop within the Bottle Shop, answering questions and locating items Suggest additional items to enhance guests' purchases Must have weekend availability Qualifications: Minimum one year of retail experience in sales or customer service High School diploma or equivalent Strong knowledge of merchandise currently being offered Strong communication and interpersonal skills Dependable, reliable, and motivated Basic math skills and ability to use a cash register Patience when dealing with difficult guests Problem-solving and conflict resolution skills A team player with a "can do" attitude High level of customer service skills Ability to listen and communicate effectively with guests and team members Outgoing, friendly, and enjoys interacting with people Commitment to excellence and high standards Detail-oriented with excellent organizational skills Duties and Responsibilities: Sell merchandise from the Bottle Shop in a fast-paced environment Deliver outstanding guest service to retain and gain customers Work flexible hours, including nights, weekends, and holidays Perform daily opening and closing procedures Assist in maintaining the appearance of the Bottle Shop Participate in meetings and marketing events Contribute to wine tasting, wine, and gift shop sales goals Maintain open and clear communication as a strong team player Benefits Competitive compensation package PTO and Wellness Days Medical, dental, vision, and life insurance options 401k program with company match Company dining program Employee discounts Clear path for growth and career advancement Excellent opportunity with growing brand