Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers of Clearwater is looking for an experienced, talented and caring individual to join our Guest Services Team. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets.Position Overview:We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.Key Responsibilities:Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out processAnswer incoming calls, respond to inquiries, and schedule appointmentsProvide accurate and timely information about the hospital's services and proceduresMaintain accurate client and patient records in our veterinary management softwareFacilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatmentHandle payments, invoices, and any necessary follow-up tasks related to billing and accountsAssist with maintaining a clean and organized reception and waiting areaEnsure a compassionate and supportive experience for guests during their pet's emergency or specialty care visitRequirementsPrevious experience in guest servicesExcellent interpersonal and communication skillsAbility to multitask and work efficiently in a fast-paced environmentStrong attention to detail and organizational skillsComfortable handling emotionally charged situations with empathy and professionalismProficient with computers and scheduling software (experience with ezyVet management software is a plus)A passion for animals and their well-beingBenefitsHealth Care Plan (Medical, Dental & Vision)Paid Family Leave (Maternity, Paternity)Safe Harbor 401K with Company MatchLife Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Personal)Holiday PayShort Term & Long Term DisabilityEmployee Assistance Program (EAP)Team Member Pet DiscountContinuing EducationUniform AllowanceTuition Reimbursement