Lab IT Engineer

Seeking a Lab IT Engineer for a consulting position at a pharmaceutical client in Cambridge, MA 02142.Job Summary:- Provide comprehensive IT support to Research and Development site.- Troubleshoot computer and lab equipment issues for scientists, both on-site and remotely.- Set up lab computers and network connections.- Upgrade outdated lab workstations to Windows 11 to mitigate security risks and hardware failure. Minimize downtime for scientific instruments through proactive coordination with vendors and scientists.- Initiate rebuild/build requests, prepare and install PC according to company standards, set up shared drive mappings, user account configuration, implement back up requirements and perform validation testing alongside the end-user.- Manage IT requests utilizing ticketing systems such as JIRA and IRIS to update and complete tasks.Qualifications:- Experience supporting scientific laboratory environments- Windows 11 migration experience- Well rounded technical support background- Detail oriented- Pharmaceutical (or other regulated) industry experience