Commercial Account Manager

Highstreet Insurance & Financial ServicesAltoona, PennsylvaniaPosition OverviewHighstreet Insurance & Financial Services is seeking a motivated and client-focused Commercial Account Manager to join our team in Altoona, Pennsylvania. This role is responsible for delivering exceptional service to commercial insurance clients while supporting account retention, growth initiatives, and operational excellence. The ideal candidate will possess strong relationship management skills, commercial insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesClient Service & Account ManagementManage day-to-day servicing of commercial insurance accountsProcess policy endorsements, changes, and coverage updates accurately and efficientlyRespond to client inquiries regarding coverages, billing, and claimsMaintain complete and accurate client documentation within agency management systemsRenewals & RetentionConduct proactive renewal reviews with clientsIdentify coverage gaps and recommend appropriate solutionsManage remarketing efforts in accordance with agency guidelinesWork with carriers to secure competitive account placements and coverage solutionsProcess & ComplianceFollow agency workflows and agency service standardsMaintain compliance with insurance regulations and agency policiesEnsure timely and accurate processing of all account activitiesGrowth & Business DevelopmentIdentify cross-sell and up-sell opportunities within existing client accountsSupport inside sales and business development initiativesAssist with account rounding and strengthening overall client relationshipsParticipate in continuing education and professional development opportunitiesQualificationsPrevious commercial insurance account management or customer service experience preferredPennsylvania insurance license preferred or ability to obtain licensingStrong communication and relationship-building skillsExcellent organizational and time management abilitiesExperience with Applied Epic or similar agency management systems preferredAbility to analyze client needs and recommend insurance solutionsDetail-oriented with strong documentation practicesProficient in Microsoft Office and general business technology platformsWhat We OfferCompetitive compensationProfessional development and continuing education opportunitiesCollaborative and supportive team environmentOpportunity for career growth within a growing organizationComprehensive benefits package availableWhy Join Highstreet?At Highstreet Insurance & Financial Services, we are committed to delivering exceptional client experiences while fostering a culture of teamwork, growth, and professionalism. We value employees who are proactive, client-focused, and committed to continuous improvement.Apply TodayIf you are passionate about client service and commercial insurance, we encourage you to apply and become part of our growing team in Altoona, Pennsylvania.