Technical Lead - Team Lead Role

About the CompanyRelay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-complaint, personalized channel combines the timeliness of SMS with the multifaceted experience of scrolling feeds. By delivering exactly what customers need, when they need it, in a familiar format, we help organizations guide customers through dynamic journeys that support key customer actions within critical moments such as onboarding, care management, and adherence.Recognized by top industry analysts, Relay serves more that 100 industry-leading clients and more than 60 million end users across numerous verticals, including healthcare, financial services, and life sciences. Located in the Greater Philadelphia area, Relay is ranked one of the Top Workplaces by the Philadelphia Inquirer and prioritizes building dynamic, harmonious teams. Relay doesn't look for people who simply fit in, we look for individuals who continuously shape who we are.The OpportunityLead a high-impact engineering team responsible for Relay's Client Experience services and associated architecture. As Team Lead, you'll be both a technical authority and a servant leader - architecting compliant systems, championing AI-assisted development practices, and building a team that delivers exceptional results. This is a hands-on position where you'll spend ~50% of your time coding alongside your team while providing the coordination, mentorship, and technical leadership that keeps everyone moving forward.The successful candidate will play an important role in Engineering, working directly with Platform/DevOps, Product leadership, and other Engineering architects to ensure the integrity and on-going extensibility of the software stack while also shaping our technical direction.Duties & Responsibilities Technical OwnershipDrive architecture and engineering standards for secure, compliant, full-stack systems, especially our Feed and Relay Messenger offeringsLead both Greenfield builds and the evolution of existing solutionsBuild and optimize distributed, message-based workflows for reliability, performance, and cloud cost efficiencyEstablish effective AI-first and AI-assisted development practicesPeople OwnershipCoach engineers at all levels and improve team capability through mentoring, feedback, and hiringPartner with the Engineering Manager on team performanceFoster an inclusive, high-trust culture that values collaboration, accountability, and different perspectivesInculcate and nurture a culture that balances technical discipline and urgency within the team, in support of Relay's Software Development Life Cycle, including design, development, deployment, maintenance, and documentationDelivery and InfluenceOwn predictable delivery, incident leadership, and operational readiness of team commitmentsAlign execution with product and platform priorities, making clear trade-offs across scope, quality, and speedCommunicate progress, risks, and decisions clearly to stakeholders and partner teamsOur Tech StackOur SaaS platforms run on AWS cloud infrastructure with code and primary in TypeScript across Node.js services and Angular and React frontends, plus supporting Python components. You'll work with distributed, message-based integrations, streaming architectures, modern cloud services, and AI development tooling such as GitHub Copilot, Open AI Codex, and Claude CodeRequired Experience8+ years of software development experience building large scale SaaS production systems3+ years of experience in a technical leadership role, providing technical oversight to other engineersFull-stack development experience spanning frontend and backend systemsDemonstrated success delivering both Greenfield projects and enhancements to existing production platformsDemonstrated track record of leading complex technical initiativesProven competency in driving sound architectural decisionsExperience working in remote/hybrid cross-functional teams with product and design partnersTechnical SkillsStrong systems design and architecture skillsetHands-on development experience with AWS cloud servicesExpert-level competency with modern technology stacks (TypeScript, Node.js, Angular, React, Python, Terraform, etc.)Experience developing, supporting, and troubleshooting distributed, message-bases architecturesDeep grounding in software quality practicesStrong performance profiling and cloud cost optimization instinctsSecurity-first mindset with proficiency in secure coding practices and data protectionExperience delivering software solutions in compliance with requirements for highly regulated industries (SOC2, HIPAA, HI Trust)Solid working experience with modern AI development tools (Copilot, OpenAI, Codex, Claude Code, etc.)Leadership ProfileLeads through influence, clarity, and sound decision-makingDevelops others through coaching, feedback, and inclusive team practicesBalances delivery, quality, and customer outcomes with pragmatic judgementModels ownership, humility, and passion for continuous learningPreferred (not required)Prior experience in small/startup environmentsFamiliarity with MarTech tech stacks