Application Developer - Recent Graduate - Hybrid - Norcross, GA

USAN is seeking an enthusiastic Application Developer to join our Amazon Connect solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space.You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please.DutiesTranslate customer requirements into technical requirementsCollaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterpartsDevelop, test, and maintain solutions for Amazon Connect and related servicesPerform problem resolution for existing solutionsMake informed design and configuration decisionsStay current on upcoming Amazon Connect enhancements, features, and latest contact center trends Basic QualificationsBachelor’s degree in Computer Science2+ years of experience designing and configuring cloud and/or premise-based ACD-Automatic Call Distribution / Contact Center solutionsExcellent analytical and problem-solving skillsGeneral knowledge of professional software development practices and best practices for the full software development life cycleTeam-oriented and self-motivatedThe ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutionsExperience with Visual Studio, VSCode, or similar IDEs.Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl a plus2+ years experience with React2+ years experience in web application developmentHybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays Preferred Qualifications3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)3+ years experience with React3+ years experience with AWS services3+ years experience in web application developmentExperience in viewing/understanding Amazon Connect CTRsExperience in Amazon QuickSight, Contact Lens, Q in Connect, etc.General working knowledge of SQL database conceptsDemonstrated ability to take a project or significant feature from concept to launchJob BenefitsCompetitive compensation programOutstanding benefits package (including medical, dental, vision and life insurance)401(k) planExcellent holiday/vacation plansEmployee Referral Bonus ProgramAnnual performance-based bonusOngoing training opportunitiesCompany DescriptionUnited States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.For more information, please visit us at www.usan.com