Remote Customer Experience Associate I

About Our Client:The organization delivers mission-critical services and solutions to Fortune 100 companies and over 500 government entities. It focuses on creating outcomes that support both its clients and the millions of people who rely on these services, operating within a broad service and customer support industry.About the Opportunity:The Remote Customer Experience Associate I acts as the first point of contact for customers, providing essential support through inbound calls. This role is vital in ensuring customer satisfaction by efficiently managing inquiries, assisting with accounts, and delivering accurate information. It contributes directly to maintaining high service standards and operational continuity within the organization.Responsibilities:Manage a high volume of inbound customer calls efficiently.Listen attentively to understand and address customer needs.Access and provide information about cardholder accounts and benefits.Assist with transaction inquiries and account statuses.Process transactions and research requests accurately using web-based systems.Communicate empathetically while ensuring confidentiality and compliance.Maintain thorough knowledge of relevant programs, policies, and technologies.Support team operations during peak periods or absences.Requirements:Minimum age of 18 with a High School Diploma or equivalent.At least 6 months of experience in customer service, call center, or dispatch.Ability to pass background check, credit check, and security fingerprinting.Residency in Puerto Rico with legal authorization to work permanently in the United States.Completion of a mandatory 3-week training program with satisfactory performance.Secure, reliable high-speed internet connection (minimum 50 Mbps download and upload, wired) and dedicated, distraction-free workspace.Ability to work full-time, flexible shifts including nights and weekends.Pay Range and Compensation Package:Starting pay is $14.00 per hour.Shift differentials: $1.50 per hour for shifts between 6 PM and 6 AM, $1.00 per hour for weekend day shifts.Incentive plan offering up to an additional $350 per month based on performance metrics.Benefits & Perks:Health insurance coverage including medical, dental, and vision plans.Life and disability insurance.Retirement savings plan (401(k)).Paid holidays, paid time off, and vacation/sick leave.Equal Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.