End User Computing Analyst

Good experience of working in end-user support functions covering EUC and software/OS installations and support. Performs analysis, diagnosis, and resolution of complex end user computing problems, and recommends and implements corrective solutions. Installs, configures, tests, maintains, monitors, and troubleshoots end-user computing hardware (including desktops, laptops, printers, mobile devices, telephones, etc.) and related software. Responds promptly to all requests for assistance and prioritizes and completes requests with a high level of customer service and within expected timeframes and/or service level agreements (SLAs). Good knowledge of Microsoft's product offerings including high level capabilities and competitor products Supporting Windows 10 and MS Office 365 using System Centre Configuration Manager (SCCM) Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices. Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary. Job Type: Contract Pay: $22.83 - $26.13 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Help desk: 3 years (Required) SCCM: 3 years (Required) Microsoft Office: 5 years (Required) Software troubleshooting: 3 years (Required) Work Location: On the road