Customer Service Coordinator

Job Title: Sales CoordinatorLocation: Keene, NH (100% Onsite)Schedule: Full-time, 40 hours/week (flexibility and overtime required based on workload)Position OverviewWe are seeking an extremely detail-oriented Sales Coordinator to support order management and customer operations in a fast-paced manufacturing environment. This role requires the ability to navigate complex business systems and processes, resulting in a longer training period patience, adaptability, and a strong desire to learn are essential for success .The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities while maintaining accuracy and professionalism.Key ResponsibilitiesExecute quotes, orders, and order management activities with a high degree of accuracyBuild and maintain strong relationships with internal and external customersInterpret and execute contractual agreementsCoordinate order requirements through MRP systems and other business toolsFacilitate communication between internal teams to meet external customer requirementsCommunicate professionally via phone and email, with strong grammar and writing skillsSupport multiple customers, markets, and business segments to ensure timely responsivenessParticipate in training, testing, and project-related initiatives as neededRepresent the organization in a professional and customer-focused manner at all timesRequired QualificationsBachelor's degree in Business Administration or a related field3 5 years of customer service experience, including handling customer purchase orders and contractsStrong attention to detail and accuracyExcellent verbal and written communication skillsAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentProficiency in Microsoft Office (Outlook, Excel, Word)Strong typing and keyboarding skillsComfortable working with multiple complex business systemsSelf-motivated with a strong desire for growth and developmentPreferred QualificationsCustomer service or sales experience within a manufacturing environmentExperience working with MRP systemsBasic understanding of the aerospace and defense industryExperience working in a fast-paced, high-volume environmentKey CompetenciesStrong problem-solving skills and attention to detailAbility to remain professional under pressureCustomer-focused mindset with a commitment to qualityEffective time management and multitasking abilitiesStrong interpersonal and teamwork skillsPassion for delivering an outstanding customer experienceAdditional InformationTravel: None requiredWork Environment: Fast-paced, systems-driven environment with a learning curve due to business complexityNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.