HVAC Controls Systems Technician Team Lead
MARS Solutions Group is looking for an experienced HVAC Controls Systems Technician Team Lead located in Knoxville, TN. Our client is a Building Automation industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stabilityPosition SummaryWe are seeking an experienced HVAC Controls Systems Technician Team Lead to oversee daily field operations, support technician development, and ensure high-quality service delivery for commercial HVAC and building automation systems. This role is responsible for leading field technicians, coordinating service activities, maintaining customer satisfaction, and driving operational efficiency and safety compliance.ResponsibilitiesLead and support a team of HVAC controls/service technicians in daily operations and field activitiesCoordinate technician scheduling, route planning, and workforce allocationMonitor operational performance, productivity, and customer satisfaction metricsSupport service delivery, troubleshooting, and execution of HVAC controls and building automation projectsCollaborate with internal teams to support service, maintenance, and installation opportunitiesEnsure compliance with safety standards, operational procedures, and contractual requirementsConduct performance reviews, coaching, and employee development activitiesAssist with staffing, recruiting, onboarding, and retention effortsReview operational processes and recommend improvements for efficiency and profitabilityMaintain strong customer relationships and resolve escalated service concerns when neededRequired QualificationsMinimum 5 years of experience in commercial HVAC service or building automation operationsMinimum 3 years of leadership or supervisory experience managing field technicians or service teamsStrong understanding of HVAC controls systems, building automation systems (BAS), and service operationsExperience with scheduling, workforce planning, and customer account managementStrong communication, leadership, and organizational skillsAbility to manage multiple priorities in a fast-paced environmentPreferred QualificationsBachelor s degree in Engineering, Business, or related field, or equivalent industry experienceExperience with building automation platforms and controls systemsAdvanced operational leadership experience within HVAC or facilities servicesContinuous Improvement Or Process Optimization Experience (Lean/Six Sigma Preferred)Competitive compensation and performance-based incentivesComprehensive benefits package availableOpportunities for career growth, training, and professional developmentCollaborative and safety-focused work environmentAdditional DetailsDuration: Direct HireLocation: Knoxville, TN 37921Competitive compensation and performance-based incentivesComprehensive benefits package availableOpportunities for career growth, training, and professional developmentCollaborative and safety-focused work environmentAbout MARS Solutions GroupMARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.