Inbound Sales Representative - Remote

Join Connect America - Empowering Lives, One Call at a TimeAbout UsConnect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America's largest independent provider of connected care, we deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners.Our solutions support health and safety in ways that lead to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at www.connectamerica.com.Why Connect AmericaRecognized as one of Philly Happening's Best Places to WorkAward-winning customer service team, including Today's Caregiver - Best Service AwardNamed a Top Ten Home Healthcare Solutions Provider multiple years in a rowOur ValuesAt Connect America, we treat customers and team members ethically and respectfully, building trust through collaboration and accountability. We support one another, work as a team, and stay focused on delivering solutions that make a real difference in people's lives.Position OverviewWe are seeking high-energy, customer-focused Inbound Sales Agents to join our growing call center team. As the first point of contact for incoming customer inquiries, you will deliver exceptional customer service while driving sales. Employees will be required to make outbound calls as well.Job Duties & Responsibilities Answer incoming calls from potential customers in a fast-paced environment and outbound as wellBuild rapport, assess customer needs, and recommend appropriate products and servicesClearly explain features, pricing, and benefits to maximize order valueConfidently and professionally handle objections using proven sales techniquesAccurately enter customer and order details into CRM systemsMake follow-up calls on non-converted inquiriesMeet or exceed daily and weekly sales goals and quality metricsCollaborate with supervisors and team members to continuously improve performanceRequired Skills & Qualifications Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales environmentSales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skillsCall Center Readiness: Comfortable working in a fast-paced, metrics-driven environmentTechnology Proficiency: CRM experience required (Salesforce a plus)Cloud contact center platforms (Five9 a plus)Proficient in Microsoft Office and general computer systemsMultitasking Ability: Able to navigate multiple systems and screens while actively engaging customersWork Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independentlyHigh School Diploma or GED requiredBachelor's degree preferredCompensation & Benefits Hourly wage + commissionUnlimited earning potential (top performers earn $100k+ annually)Monthly performance-based rewards and incentive contestsMedical, dental, life, and disability insurancePaid holidays and paid time off401(k) with company matchMust have the ability to work remotely in a space free of distractions. Looking to hire for 12:30 PM EST - 9:00 PM EST Shift.Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.