Technical Program Manager

Job Number: 26-00661Use your skills where innovative technology solutions begin. ECLARO is looking for a Technical Program Manager for our client in Menlo Park, CA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!Position Overview: Highly skilled Technical Program Manager (TPM) to lead the planning, sourcing, design, and delivery of enterprise connectivity solutions across a global network footprint. This role is responsible for managing end-to-end circuit lifecycle operations, driving carrier engagement, ensuring network reliability and redundancy, and aligning connectivity initiatives with organizational objectives. Responsibilities:Carrier Sourcing & Vendor Management:Partner with telecommunications carriers to source and secure lit fiber services (Ethernet, wavelength, DIA) aligned with routing, latency, and redundancy requirementsEvaluate carrier proposals against technical standards, diversity requirements, and delivery timelinesManage vendor performance across multiple carriers and geographiesLead supplier communications to define circuit requirements, milestones, and expectationsOrganize and facilitate regular vendor business reviews and performance evaluationsIdentify opportunities to reduce operational costs and improve procurement efficiencyNetwork Design, Path Analysis & Optimization:Analyze KMZ files and network designs (e.g., Google Earth) to validate physical routing and diversity requirementsRecommend routing improvements to eliminate single points of failure and enhance reliabilityDesign and implement Ethernet-over-wave solutions aligned with industry standards and best practicesEnsure network designs support scalability, redundancy, and long-term capacity planningMaintain detailed documentation of circuit paths, diversity groups, and network architectureCircuit Delivery & Program Management:Lead end-to-end circuit delivery lifecycle: sourcing, ordering, provisioning, installation, testing, and turn-upCoordinate cross-functionally with Engineering, Data Center Operations, Planning, and external carriersTrack all in-flight circuit orders, proactively managing risks, delays, and escalationsCommunicate risks and status updates across all phases of delivery milestonesOversee regional circuit provisioning efforts and TPM deliverablesManage outside plant (OSP) initiatives across internal and external stakeholdersCommercial & Operational Process Management:Obtain and compare quotes for circuit orders; evaluate lateral build proposals based on technical and delivery criteriaSubmit contracts for internal approval (Legal/Business) and manage post-signature PO funding processesEnsure data integrity across internal systems (e.g., Gaudi) and maintain accurate documentationDevelop and improve procurement workflows, tooling, and dashboards to enhance visibility and efficiencyEthernet Service & Technical Support:Serve as the technical point of contact for carriers on Ethernet servicesEnsure proper configuration, service handoff, and operational performance of circuitsTroubleshoot and resolve carrier-related technical issuesCollaborate with engineering teams to optimize service delivery and performancePerformance Monitoring & Reporting:Monitor circuit performance across enterprise and data center networksIdentify vendors or circuits falling outside SLA thresholdsProduce performance reports highlighting availability, outage trends, and vendor comparisonsProvide actionable insights and recommendations to improve network reliabilityEscalate chronic performance issues for vendor management actionTesting, Validation & Documentation:Oversee testing of Ethernet handoffs, including performance and reliability validationEnsure all delivered services meet defined requirements, SLAs, and acceptance criteriaDocument test results and maintain comprehensive acceptance recordsAuthor and maintain internal documentation (e.g., knowledge base/Wiki pages) and provide regular program updatesRequired Qualifications:Proven experience in Technical Program Management AND Procurement within telecommunications and enterprise connectivity. Strong background in circuit provisioning, carrier services, and network infrastructure deliveryExperience with path analysis tools (e.g., KMZ, Google Earth) and network design principlesAbility to manage global projects across multiple vendors and regionsStrong analytical, problem-solving, and stakeholder communication skillsExperience with procurement processes, contracts, and vendor managementFamiliarity with network performance monitoring, SLA management, and reportingOn-time and within-scope circuit deliveryImproved network reliability and redundancyReduced operational costs and improved procurement timelinesEnhanced vendor performance and accountabilityAccurate documentation and data integrity across systemsPay Rate: $75.00-$80.00/HourIf hired, you will enjoy the following ECLARO Benefits:401k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through ECLAROIf interested, you may contact:Greg PapalexisGreg.Papalexis@eclaro.com(646) 849-5359https://www.linkedin.com/in/greg-papalexis-6834271b4/Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.